Mitigation Manager

About the role

We're looking for a Mitigation Manager to join our Lafayette team! Starting pay ranges from $65,000 - $85,000 annually with departmental commission incentives paid out quarterly. Opportunities for departmental incentives based on all projects completed on time and within budget by you and your team.

Benefits include Medical, Dental, Vision, Life, Short-Term Disability, and Various Supplemental Policies. We offer a 401K Retirement Plan with Employer Match, accrued annual vacation and sick time, a supplied company vehicle, computer, cellphone, and anything else needed to do the job. Regular Certifications and Trainings are offered to advance knowledge and skills in your profession.

Company Overview

The Company: Guarantee Restoration Services (GRS) is an established and growing company known for restoring homes and businesses damaged from traumatic events such as hurricanes, fires, water leaks, mold, etc. Our dedicated team works 24/7 to provide relief during times of need.

Responsibilities

• Oversee and lead the Lafayette Mitigation division comprised of Project Managers, Team Coordinators, and Technicians
• Meet or exceed departmental quality targets and improve customer experience
• Be a leader through continuous process improvements, implementation of state-of-the-art technology, and business strategies
• Maintain a strong and skilled mitigation team by equipping them with tools/resources, supplying service divisions, and identifying team staffing needs
• Partner with Project Managers to schedule laborers and on-site visits, work through mitigation project problems, and ensure team has support needed to succeed
• Train mitigation staff to meet division targets for quality, profitability, and customer satisfaction
• Develop staff to grow, meet career goals, and prepare them for higher level positions within the company
• Schedule jobs, maintain efficiency, and maintain the timely flow of mitigation reporting from field operations to administration
• Perform mitigation and remediation work as needed, prepare job contracts, and review job costing on completed work

Requirements

• Must be able to work Monday to Friday including an on-call rotation
• A High School Diploma/GED is required, higher education preferred
• 5+ years of mitigation experience
• 2+ years of experience leading a team
• Experience with Mitigation and Remediation projects - Water, Fire, Mold
• Knowledge of insurance restoration preferred
• IICRC or other Restoration Certifications highly preferred - WRT, FSRT, AMRT, ASD, OCT, CPT, HST, TCST, CCT, UFT, CRT
• Excellent relationship building/maintenance skills
• Knowledge of restoration processes and procedures
• Able to multi-task, work under pressure and meet deadlines
• Must have and maintain a valid driver’s license as driving for business is required
• Reliable, dependable, and drug-free

Qualifications

Highly desirable qualifications include:

• Experience with IICRC certifications (WRT, FSRT, AMRT, ASD, OCT, CPT, HST, TCST, CCT, UFT, CRT)
• Knowledge of restoration processes and procedures
• Strong leadership and team management skills
• Ability to work under pressure and meet deadlines