Mitigation Manager

Primary Responsibilities

• Serve as the resident subject matter expert on mitigation and restoration processes, providing advanced technical guidance and troubleshooting on complex jobs.
• Manage the excellent performance of the mitigation team, setting the standard for technical execution, quality control, and professionalism on every active project.
• Manage the customer experience and serve as a front-line representative of the brand, demonstrating the Here to Help commitment to our customers.
• Manage the client experience and overall client satisfaction. Build confidence with insurance carriers and adjusters through accurate scoping, quality execution, flawless documentation, and professional communication.
• Mentor and train Restoration technicians. Rigorously develop the technical skills and execution of field staff and Crew Chiefs.
• Coordinate and perform restoration processes as scheduled and ensure quality control.
• Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers.
• Follow and oversee safe work practices and adherence to safety and risk management guidelines.
• Manage and control labor and consumable usage on assigned projects.
• Manage equipment and materials (assets). Protect assets and ensure they are used properly to maximize operational efficiency.
• Maintain communication with internal and external stakeholders.

Education and Experience Requirements

• Minimum 7 years of experience in property restoration.
• Experience in mitigation at various levels of technical competency, including several years as a technician.
• Industry certifications required. (e.g., IICRC certifications such as WRT, ASD, AMRT).
• Minimum 3 years of crew management / supervisory experience.
• Strong interpersonal skills, leadership skills, and management skills.
• Effective written and oral communication skills.