Mitigation Coordinator

Position Overview

The Mitigation Coordinator is responsible for supporting mitigation operations through effective job coordination, scheduling, customer communication, and administrative oversight. This role serves as a central point of contact between field technicians, customers, insurance representatives, and internal departments to ensure mitigation projects are initiated, documented, and progressed efficiently. The Mitigation Coordinator plays a critical role in emergency response logistics, job file management, and maintaining service quality throughout the mitigation lifecycle.

Key Responsibilities

• Receive and prioritize incoming emergency service calls and job assignments
• Schedule mitigation crews based on availability, job urgency, and geographic efficiency
• Coordinate on-call rotations and after-hours dispatching
• Monitor job progress and adjust schedules as needed
• Serve as a primary point of contact for customers throughout the mitigation process
• Provide timely updates regarding job status, scheduling, and next steps
• Communicate with insurance adjusters, property managers, and authorized representatives as directed
• Ensure a high level of customer service and professionalism
• Create and maintain accurate job files in company systems (e.g., CRM, job management software)
• Ensure required documentation is collected, including: work authorizations, photos and moisture logs, equipment usage logs, and daily progress notes
• Review job documentation for completeness and compliance with company standards
• Coordinate equipment needs and logistics with warehouse personnel
• Track job milestones and ensure timely progression from mitigation to reconstruction handoff
• Assist in monitoring job costs, notes, and updates for management review
• Support field teams with administrative needs and communication
• Ensure adherence to company procedures, IICRC standards, and insurance guidelines
• Maintain confidentiality of customer and company information
• Support internal audits, reporting, and quality assurance processes

Requirements

• High school diploma or equivalent required; associate degree preferred
• 2+ years of administrative, dispatch, or coordination experience (restoration industry preferred)
• Strong organizational and multitasking abilities in a fast-paced environment
• Excellent communication and customer service skills
• Proficiency in Microsoft Office and job management software (e.g., DASH, Encircle, Xactimate, or similar)
• Ability to work flexible hours, including occasional evenings or weekends as needed
• Ability to pass background checks and drug screening in accordance with company policy
• Strong attention to detail and accuracy
• Ability to prioritize and manage multiple active jobs simultaneously
• Problem-solving and decision-making skills
• Team-oriented with the ability to coordinate across departments
• Ability to remain calm and effective in emergency response situations

Compensation & Benefits

• Competitive hourly wage (non-exempt; eligible for overtime)
• Health, dental, and vision insurance
• Paid time off and company-recognized holidays
• Ongoing training and professional development
• Career advancement opportunities

Work Environment

This position primarily operates in an office environment with frequent interaction with field personnel and customers. Occasional exposure to field conditions may occur when visiting job sites.

Physical Requirements

• Sit, stand, walk, and drive for extended periods
• Use standard office equipment including computers and mobile devices
• Occasionally lift or carry materials up to approximately 25-30 pounds
• Travel regularly within assigned territory
• Fingering and repetitive motions, such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment
• Express or exchange ideas with others quickly, accurately, and receive and act on detailed information
• Close visual acuity to perform detail-oriented activities at distances close to the eyes, such as preparing and analyzing data, viewing computer screens and expansive reading
• Inside working conditions: The change of building environment such as with or without air conditioning and heating
• May be required to travel for short periods of time