Mitarbeiter*in Technischer Kundensupport Powder (m/w/d)

Markdorf, J. Wagner GmbH – Permanent position, full-time/part-time (hybrid)

About the role

Our powder-coating systems and solutions are used by customers worldwide. As the first point of contact in Technical Support, you handle technical inquiries, complaints, and quality issues related to our powder products, systems, and equipment.

Responsibilities

• Independently process and track technical and quality-related inquiries from domestic and international customers via phone, Teams, and email, ensuring quick and sustainable solutions.
• Document and manage customer cases in the Wagner complaint system (REKLA), monitoring open tickets until successful resolution.
• Serve as a central interface, collaborating closely with Quality Assurance, Product Management, R&D, Repair, and System teams, as well as international customers, to ensure smooth information flow.
• Contribute to support documentation, assist in product development, and apply modern diagnostic and analysis methods to continuously improve our products and services.
• Occasionally travel worldwide for customer visits to support sustainable solutions (travel requirement: approx. 10–20%).

Requirements

• Completed vocational training in electrical engineering, such as mechatronics, electronics, or technician certification, or an equivalent qualification.
• Ideally, initial experience in technical customer support or complaint management.
• Strong analytical skills and a solid understanding of problem-solving techniques to assess complex issues.
• Fluent in German and English (written and spoken) for communication with international customers.
• Service-oriented mindset with a commitment to helping customers and colleagues.

Benefits

• Individual onboarding program.
• Diverse continuing education opportunities.
• Bike leasing and EGYM Wellpass.
• Corporate benefits and company events.
• On-site cafeteria (Josef’s).
• Paid leave for special occasions (e.g., wedding, birth).
• Flexible working hours with 1–3 days of home office per week.
• 30 days of vacation (for a 40-hour full-time workweek).

Work Environment

You’ll join an open corporate culture with flat hierarchies, mutual respect, and a family-like atmosphere. We value diversity and inclusion.