Mission Support Specialist

About the role

This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Field Operations, Tucson Field Office, Port of San Luis, AZ. Additional selections may be made for other organizational divisions and/or units within the duty location(s) listed above.

Responsibilities

• Performing assignments requiring the application of fundamental principles, concepts, techniques, and guidelines in an administrative specialty area(s).
• Conducting detailed planning to gather and interpret information and data for complex problems, issues, and unusual circumstances.
• Participating in analyzing the effects of changes in law and regulations as they pertain to management services.
• Identifying and clarifying problems and order to propose recommendations.
• Defining issues or problems in terms that are compatible with appropriate laws, policies, or regulations.

Requirements

• You must be a U.S. Citizen to apply for this position.
• Males born after 12/31/1959 must be registered with Selective Service.
• All pre-employment processes will be conducted in English.
• You may be required to pass a background investigation.
• CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures.
• Your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes.

Qualifications

• Experience GS-09: You qualify for the GS-09 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Assisting in maintaining the Office Table of Organization and ensuring positions are accurately recorded and that on board data is kept up to date. Gathering data on projected turnover, losses, program changes, etc., and assisting with development and coordination of recruitment plans for backfills. Monitoring employment levels and advising senior field management on the status of recruitment efforts and recommending actions necessary to avoid disruptive employment levels. Assisting with a wide range of administrative and analytical duties required to develop and implement workforce management programs. Consulting with the staff regarding applicable laws, regulations, and technical procedures.
• Experience GS-11: You qualify for the GS-11 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Reviewing staffing levels, computes attrition rates, and advising senior field management on the status of recruitment efforts and recommending actions necessary to avoid disruptive employment levels. Performing a wide range of administrative and analytical duties required to develop and implement workforce management programs. Sharing information on improved workforce management processes utilized in the field and subordinate units with other field offices and national staffs involved with the various disciplines and core processes. Coordinating with staff to resolve processing, recruitments, reporting, and other technical issues. Recommending solutions to a range of operating and technical problems and issues with a view toward making the most efficient and productive use of workforce management.