Mission Support Mentor - Women's Program

About the Role

The Mission Support Mentor has primary responsibility for supporting guest operations of Union Gospel Mission of Tarrant County’s Overnight Shelter, Emergency Stabilization, and programs serving unaccompanied women and families. The position works in a building primarily for women and is ideal for an online college student.

Responsibilities

• Provide check‑in service and meet the needs of residents and guests.
• Ensure the safety of UGM‑TC facilities, employees, program participants, guests, and visitors, and execute daily responsibilities in key areas of operations.
• Maintain professionalism and adhere to UGM‑TC organizational and department‑specific policies and procedures.
• Build safe, trusting, and respectful relationships with program participants and guests using a trauma‑informed approach.
• Protect the confidentiality, privacy, and dignity of program participants, guests, and visitors.
• Collaborate with Security Patrol to effectively respond to emergency situations and provide timely crisis intervention.
• Manage the phone system, demonstrating proper phone etiquette and protocols.
• Serve as a resource of knowledge for guests.
• Ensure cleanliness, order, and organization of the front desk area and lobby; replenish front‑desk forms and documents.
• Monitor strict adherence to facility safety and security policies, governing authorized access to UGM‑TC premises.
• Take appropriate actions when participants or guests violate policy, including lockouts, system flags, and respectful escort off premises.
• Monitor courtyards, dorm floors, lobby areas, and all entry/exit points of the Cox and Scott Walker buildings continuously.
• Conduct contraband searches and personal property searches for each entrant to the Scott Walker or Cox building.
• Conduct drug and alcohol screenings in accordance with policy and procedure.
• Scan participants and guests in and out of the residential program, including meals and other on‑campus services.
• Complete daily shift reports and review communication logs; verbally brief incoming staff of incidents that occurred before the end of the shift.
• Inventory, dispense, and properly store consumable items, including cleaning supplies.
• Actively participate in Multidisciplinary Team (MDT) meetings as assigned.
• Submit maintenance requests immediately when problems are observed or reported.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Experience working with vulnerable adults and children in an emergency shelter environment or long‑term supportive housing program.
• Demonstrated deep understanding of intergenerational trauma and poverty and ability to implement trauma‑informed de‑escalation strategies.
• Cultural competency and ability to communicate effectively with individuals from diverse cultural backgrounds.
• Excellent interpersonal skills and ability to work collaboratively with employees across departments, students, and parents.
• Experience in hospitality or retail front‑desk or customer service leadership is advantageous.

Schedule

This is a Part‑Time/Flex/Floater position, typically working approximately 24 hours per week. The mentor may be called upon on short notice to work any of three shifts to cover staff call‑offs and vacations.