Mission Support Mentor - Women's Program

About the role

Founded in 1888, Union Gospel Mission of Tarrant County is a united Christian organization and ministry dedicated to providing love, hope, respect, and a new beginning for homeless women, men, and families. UGM-TC is funded entirely by the generosity of the community and offers a residency program for individuals looking to maximize their potential and transition out of homelessness.

Responsibilities

• Provide check-in service and meet the needs of residents and guests.
• Ensure the safety of UGM-TC facilities, employees, program participants, guests, and visitors, and execute daily responsibilities in key areas of operations.
• Maintain professionalism and adhere to UGM-TC organizational and department specific Policies and Procedures.
• Exercising appropriate boundaries, the Mentor builds safe, trusting, and respectful relationships with program participants and guests served by applying a trauma informed approach.
• Protect the confidentiality, privacy, and dignity of program participants, guests, and visitors.
• Works in close collaboration with Security Patrol to effectively respond to emergency situations.
• Provide timely crisis intervention.
• Manage the phone system; demonstrate proper phone etiquette and protocols.
• Is a resource of knowledge for guests.
• Ensure cleanliness, order, and organization of the front desk area and lobby.
• Make certain copies of all front desk forms and documents are regularly replenished.
• Monitor for strict adherence to facility safety and security & Policy and Procedure, governing authorized access of UGM-TC’s premises.
• Take appropriate actions when program participants and guests are found to be in violation of Policy, including lockouts, system flags, and safe and respectful escort off UGM-TC premises as determined appropriate.
• Monitor courtyards, dorm floors, lobby areas, and all entry and exit points of the Cox and Scott Walker buildings, continuously.
• Monitor for contraband through general observation and personal property searches each time a program participant or guest enters the Scott Walker or Cox building.
• Conduct drug and alcohol screenings in accordance with Policy and Procedure.
• Scan program participants and guests in and out of the residential program to which he or she is assigned; scans for meals and other on-campus services.
• Complete daily shift reports and review Communication Logs.
• Verbally brief incoming persons of incidents that occurred before the end of your shift.
• Inventory, dispense, and/or properly store consumable items, including cleaning supplies.
• Actively participates in Multidisciplinary Team (MDT) meetings as assigned.
• Submits maintenance requests immediately as maintenance problems are observed or reported.

Qualifications

• A high school diploma or equivalent required.
• Some college preferred.
• Experience working with vulnerable adults and children in an emergency shelter environment or long-term supportive housing program.
• Demonstrates deep understanding of intergenerational trauma and poverty and the impact on adults and children; implements trauma informed de-escalation strategies and techniques focused on avoiding re-traumatization.
• Possesses excellent interpersonal skills and the ability to work well with UGM-TC employees across departments at all levels of the organization, students, and parents.