Mission Operations Support Engineer, Amazon LEO - Mission Operations
Amazon LEO is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world.
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
About the role
As a Mission Operations Support Engineer, you will be responsible for the day-to-day operational health and performance of the LEO satellite constellation. You will perform on-console troubleshooting, monitor fleet telemetry, execute operational procedures, and respond to anomalies in real-time. Your primary focus will be ensuring continuous operational excellence through hands-on fleet management and rapid issue resolution.
Responsibilities
- Monitor satellite health and status
- Execute routine operational tasks and procedures
- Troubleshoot anomalies as they arise
- Coordinate with engineering teams to resolve issues
- Participate in shift rotations to provide 24/7 operational support
- Maintain operational documentation and runbooks
- Identify opportunities for process improvements based on operational experience
A day in the life
You will work on-console, monitoring the health and performance of the LEO satellite constellation. You will execute operational procedures, respond to alerts and anomalies, and coordinate with engineering teams when issues require escalation. You will maintain operational logs, update documentation based on lessons learned, and contribute to the continuous improvement of operational processes.
Requirements
- 1+ years of software development, or 1+ years of technical support experience
Preferred Qualifications
- Knowledge of incident response and troubleshooting methodologies
- Experience with monitoring tools and telemetry systems
Skills
The ideal candidate will be detail oriented, have strong troubleshooting skills, able to remain calm under pressure, and capable of making sound operational decisions quickly. You should have foundational knowledge in space systems or related technical domains and be comfortable working in a fast-paced operational environment.
Benefits
Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, and 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
Pay
USA, WA, Redmond - $24.66 - $43.12 USD hourly