Mission Experience Specialist - Foundation Support Services

Work Location: Texas Health Corporate, 612 E. Lamar Blvd., Arlington, TX 76011

Hybrid: Full Time Days (8:00am-5:00pm) for 40 hrs/week (remote work allowed at manager's discretion). Occasional nights and weekends required.

About the Role

The Mission Experience Specialist plays a lead role in reimagining how the Texas Health Resources Foundation cultivates relationships with prospects and donors. This position designs intentional, memorable experiences that surprise and delight, turning ordinary interactions into defining moments that inspire people to give and stay connected to our mission. The role focuses on moving cultivation efforts beyond conventional models, applying the science of memorable experiences to mark milestones and create peak moments that strengthen donor retention, particularly between the first and second gift.

Rather than carrying a personal portfolio, the Mission Experience Specialist serves as a resource and partner to frontline fundraisers, providing tools, ideas, and coordination to deliver distinctive cultivation experiences at scale. This position collaborates closely with the donor relations function to ensure a seamless handoff between cultivation and stewardship.

Responsibilities

• Experience Design & Strategy
  • Design and coordinate creative cultivation experiences that translate traditional outreach into intentional, memorable moments for prospects and donors.
  • Apply principles of memorable experience design, including elevating moments, breaking from routine, marking milestones, and creating opportunities for genuine connection across the donor journey.
  • Develop signature, repeatable mission experiences that can be tailored and deployed consistently across regions and giving levels.
  • Identify key moments in the cultivation journey, particularly the path from first to second gift, and design intentional experiences that strengthen donor retention.
  • Continuously scan for inspiration inside and outside the philanthropic sector, bringing fresh, outside-the-box ideas into the Foundation's cultivation strategy.
• Frontline Support & Coordination
  • Serve as a resource and partner to frontline fundraisers, providing tools, templates, and creative concepts to help gift officers make every interaction more meaningful.
  • Coordinate the planning and logistics of cultivation experiences in partnership with gift officers, ensuring execution with quality, intentionality, and attention to detail.
  • Build and maintain a toolkit of cultivation resources, ideas, and best practices for frontline fundraisers to access and personalize.
  • Equip and coach staff to recognize and act on opportunities to surprise and delight, embedding an experience-minded culture across the team.
  • Collaborate closely with the donor relations function to ensure a seamless handoff between cultivation and stewardship.
• Collaboration & Execution
  • Partner with gift officers, communications, advancement services, hospital leadership, and external vendors to bring cultivation experiences to life.
  • Coordinate vendors, venues, and materials needed to execute distinctive experiences, managing details from concept through completion.
  • Work within budget parameters to deliver high-impact experiences with strong cost control and creative use of resources.
  • Ensure cultivation activities and donor interactions are accurately documented in the donor database to inform future engagement.
  • Gather feedback and measure the impact of mission experiences, refining the approach based on what resonates most with prospects and donors.

Requirements

• 3 years of experience in fundraising, donor cultivation, events, marketing, hospitality, or a related field where creating memorable experiences is central (required).
• Experience designing, coordinating, and executing programs, events, or experiences that engage and delight an audience (preferred).
• Proficiency in Microsoft Office applications (preferred).
• Experience with Blackbaud's Raiser's Edge (preferred).

Skills

• Exceptional creativity, with a talent for turning conventional touchpoints into distinctive, memorable experiences.
• Strong project coordination skills and close attention to detail, with the ability to manage multiple experiences and competing priorities.
• Ability to initiate, plan, and lead cultivation experiences independently while collaborating effectively across teams.
• Excellent interpersonal skills, with the ability to work well with Foundation leadership, gift officers, Trustees, volunteers, donors, vendors, and system and hospital leadership.
• Experience with budgeting and expense control.
• Strong problem-solving skills and the ability to prioritize projects and work independently.
• A collaborative team player who brings genuine warmth, energy, and a customer-service orientation to every interaction.

Qualifications

• High School Diploma or equivalent (required).
• Bachelor's Degree (preferred).

Physical Demands

• Light work: Lift no more than 20 lbs. at a time; frequently lift/carry objects up to 10 lbs.
• Occasional reaching below waist and above shoulders.
• Stand and/or walk up to 6 hours in an 8-hour day, 7.5 hours in a 10-hour day, or 9 hours in a 12-hour day.
• Exert up to 20 lbs. of force occasionally, 10 lbs. of force frequently, and negligible force constantly.
• Working indoors 67% or more of the time.
• OSHA tasks do not involve exposure to blood, body fluids, or tissues, and Category 1 tasks are not a condition of employment.
• Local travel up to 30%.