MIS Systems Support III

Description

The main role of the MIS Systems Support III position is to provide excellent customer service and efficiently resolve any and all electronic equipment needs, from phones to computers to software programs. This individual will need to have technical knowledge of both hardware and software, quality service, and excellent organizational skills.

Duties and Responsibilities

• Provide technical support for computer hardware and software, telephone systems, network, operating systems, and all other things technology-based.
• Respond to the help desk contacts to quickly resolve issues and meet user’s needs.
• Perform installs, upgrades, moves, changes from computer workstation hardware and software, printers, and laptops.
• Read and understand technical specifications, drawings, and instructions.
• Maintain an accurate database of equipment, repairs, and inventory.
• Update training and user guides for equipment.
• Multitasking to prevent issues and handle immediate needs.
• Perform user maintenance tasks as directed by the Senior Systems Engineer.
• Manage traveling schedule to visit job sites and branches to preform projects.
• Resolve tickets escalated on the Service Desk to meet SLA goals.

Requirements

• Supervisory Responsibilities: This position does not have supervisory responsibilities.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

Salary range for this position is $77,000-$97,000 annually. Opportunity for a discretionary year-end bonus. 401k with a 40% employer match (up to federal limit.) Please find more information on our compensation package here. https://ecpowerslife.com/wp-content/uploads/2026/02/EC-Benefit-Summary-Applicants.pdf

In addition to significant career growth opportunities, full-time employees enjoy a competitive pay rate, paid holidays and PTO; Medical, Dental, Vision, Life Insurance, Disability Insurance, Flexible Spending Accounts, 401k plan and Employee Assistance Program.

About the Role

Opportunity for a discretionary year-end bonus.

Pay

Salary range for this position is $77,000-$97,000 annually.

Schedule

N/A