MIS Manager

Responsibilities

• Reports directly to the Vice President of Information Services and Technology and provides leadership, direction, and supervision of a team of Management Information Specialists;
• Ensures the operation of key software systems across the organization, including, but not limited to: establishing and maintaining user accounts and access, trouble-shooting and problem solving critical errors, testing and ensuring security measures, interfacing with clinical users and ensuring systems effectively meet the business/operational need, modifying systems and clinical documentation through the EHR, report writing to extract vital data necessary for the organization to make informed business decisions, ensuring the accuracy of data, and ensuring adherence to a change management structure;
• Develops training protocols for users and MIS team to improve systems competency;
• Provides timely and effectively user support;
• Maintains high customer service standards;
• Apply data practices that support the strategic road map for the organization;
• Work with team to define and implement data quality processes for all stages of data intake, storage, processing, and visualization;
• Handle root cause analysis of business data issues and provide technical guidance on specification or procedural changes to handle the issue;
• Remain up to date with industry trends and best practices;
• Design, develop, and deliver analytical solutions/tools in forms of self-service reports and dashboards;
• Maintain existing databases and relational database management systems (RDBMS) with a focus on Microsoft SQL Server 2016 and later;
• Participate in continuous improvement efforts in enhancing performance and providing increased functionality, including performing proactive maintenance such as ensuring continued space availability, monitoring activity, and documenting problems, changes, and solutions;
• Implement security measures to safeguard information against accidental or unauthorized damage, modification, or disclosure in accordance with industry best practices.

Qualifications

• Bachelor's degree preferred;
• Two years of experience in database administration (including supporting and managing databases in a production environment) required;
• Three years of supervisory experience required;
• Valid Driver's License required.