MINI Motoring Advisor

Position Overview

At MINI of Manhattan, we’re looking for energetic, passionate, and forward-thinking individuals to join our team as a MINI Motoring Advisor. We are passionate about delivering exceptional customer service and building lasting relationships with our customers. Join our team and be part of a brand that celebrates individuality and driving enjoyment.

Key Responsibilities

• Greet and welcome customers in a friendly and professional manner.
• Conduct thorough needs analyses and provide expert advice on MINI vehicles, features, and benefits.
• Accompany customers on test drives, explain vehicle features and benefits.
• Negotiate deals and assist customers with motoring options including financing, insurance, and after-sales services.
• Manage customer inquiries via phone, email, and in-person, ensuring timely and accurate responses.
• Create and manage appointments, conduct timely follow-ups, and log activities in internal management systems.
• Maintain up-to-date knowledge of MINI products and industry trends.
• Handle administrative tasks related to customer records and sales documentation.
• Promote MINI’s brand values and ensure consistently positive customer experience.
• Collaborate with the service department to provide comprehensive motoring advice.
• Identify and resolve customer concerns or escalate as necessary to management.
• Report directly to Sales Management.

Qualifications and Skills

• Previous experience in automotive sales or customer service preferred.
• Strong communication and interpersonal skills, both written and verbal.
• Passion for the automotive industry and the MINI brand.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Excellent organizational and multitasking abilities.
• Proficient in using CRM software and Microsoft Office applications.
• Able to work flexible hours and weekends.
• Valid driver’s license is required.

Salary Range

$85,000k-$110,000k +

What We Offer

• Full Time Position
• Base Pay plus Commissions
• Competitive Benefits Package
• Employee Lease Program
• Medical and Dental Insurance
• 401(k) + Match
• Commuter Benefits
• Life Insurance
• Short Term Disability & Life Insurance
• PTO and Holidays Off
• Opportunities for career progression within BMW/MINI of Manhattan.

How to Apply

If you are passionate about MINI and delivering outstanding customer service, we would love to hear from you!