MINER ENGAGEMENT CENTER MANAGER #00074538

Key Responsibilities

• Manage daily operations of the Miner Engagement Center, ensuring smooth workflows, prepared platforms, and organized project assignments and timelines
• Oversee recruitment, onboarding, scheduling, attendance, payroll, and performance management for 12-15 student employees
• Lead, mentor, and develop student employees by providing clear expectations, coaching, professional development opportunities, and consistent supervision
• Support fundraising and outreach initiatives by preparing calling scripts, managing platform access, monitoring student performance, and assisting with campaign execution
• Learn and manage key platforms, including VanillaSoft, ThankView, GiveCampus, Canva, CRM Advance, and Microsoft Office, and ensure students are trained to use them effectively
• Maintain administrative processes, including payroll tracking, pledge processing, pledge reminder letters, donor correspondence, internal trackers, and budget documentation
• Track engagement metrics and provide reports, recommendations, and insights to the Director of Annual Giving
• Evaluate fundraising and engagement outcomes, identify opportunities for improvement, and recommend strategies to enhance the effectiveness and impact of the Miner Engagement Center
• Collaborate with campus partners and Advancement units to support coordinated outreach and engagement efforts
• Provide guidance and support to student employees involved in outreach projects, including basic video and digital content initiatives
• Model professionalism, effective communication, emotional intelligence, and a positive student-centered work environment
• Occasionally work some evening and weekend hours during the fall semester while phonathon activities are in session

Minimum Qualifications

• A Bachelor's degree or an equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary
• Two or more years of experience in student supervision, customer service, fundraising, higher education, or related operations
• Demonstrated leadership, staff development, and relationship-building skills
• Strong communication, organization, and project management abilities, with attention to detail and the ability to quickly learn new software, manage multiple priorities, and adapt to changing needs
• Proficiency with Microsoft Office and experience with CRM, telefund, or digital engagement platforms
• Ability to work independently and collaboratively in a fast-paced, student-centered environment
• Innovative, solutions-oriented mindset; experience with donor outreach, content creation, or digital storytelling preferred