Engagement Center Manager
for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to include only sections with real content.
From posting:
- Role Overview (maybe "About the role") includes description: building team, etc.
- "A Day in the Life" includes bullet-like sentences; we can treat as Responsibilities.
- "Role Progression" maybe not needed as separate heading; could be part of Responsibilities or maybe "Qualifications"? It's about progression timeline; could be considered part of Responsibilities? Probably we can include as part of Responsibilities or maybe "About the role". But we need to follow headings list: we can choose sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We need to extract content:
About the role: The Engagement Center Manager (ECM) is responsible for building and leading a high performing team of Engagement Ambassadors who connect with alumni, parents and friends of a college or university or other institution. The ECM enthusiastically motivates staff and leverages Encoura’s engagement platform to deliver personalized, omni-channel outreach including phone, text, and personalized video to every constituent. This role offers valuable experience in team building, program management, budgeting, and other critical skills needed for long-term success in fundraising and engagement. The ECM works onsite and is responsible for managing the day-to-day operations of the engagement center’s fundraising program.
Responsibilities: The "A Day in the Life" bullet points: Build and sustain a strong engagement culture by recruiting, hiring, coaching, and developing a team of part time Engagement Ambassadors and Supervisors. Deliver an exceptional client experience through consistent communication with clients and Encoura internal teams. Utilize insights to develop and execute daily outreach strategies that maximize constituent engagement. Examples of daily outreach strategies include telephone, texting, and video. Monitor program performance and adjust tactics to achieve both short- and long-term client goals. Maintain positive, collaborative relationships with clients, coworkers, and leadership. Coordinate efforts with program-specific support teams to ensure seamless execution. Manage Encoura’s engagement platform to deliver personalized, omni-channel outreach to every constituent. Design and implement strategies to motivate and retain staff members. Analyze program results and reporting data, including forecasting, projections, and statistical analysis to drive program improvements. Serve as the site’s HR and payroll liaison, coordinating with HR to support staffing, performance management, timekeeping, and compliance. Actively monitor program budget and expenses to ensure financial performance and efficiency.
Also maybe include Role Progression? Could be part of Responsibilities but maybe we can add a separate "Role Progression" but not in allowed headings. So we incorporate into Responsibilities.
Requirements: "About You" bullet list: Associate’s degree or equivalent experience. Strong supervisory and leadership ability demonstrated in past work experience; former call center, fundraising or enrollment experience a plus. Demonstrated organizational skills that support successful managing of a multi-faceted engagement center and accompanying student staff. Excellent spoken and written communication skills. Multi-task oriented, with the capabilities to effectively execute multiple managerial duties simultaneously. Must be able to analyze statistics and offer insight into statistical trending of program/project; comfort with mathematics is required. Proficient in Microsoft Office (specifically Microsoft Word, PowerPoint, and Excel). Ability to thrive in an environment with limited oversight. Dedication to a unique afternoon and evening schedule (Sunday – Thursday, 12:30 pm to 9:30 pm). Position predominantly includes sitting/standing for long periods of time, close vision through the use of a computer screen; extensive keyboarding, talking, hearing, and infrequent light physical effort is required (minimum of fifteen pounds). Successful candidates will be required to complete and pass a CLEAR™ identity verification as part of the pre-employment screening process.
Qualifications: Might overlap with Requirements; but we can treat "About You" as Qualifications. However we need both Requirements and Qualifications sections if content distinct. Could treat Requirements as education/experience, Qualifications as skills/abilities. But we have many items. To avoid thin sections, we can combine into one section maybe "Requirements" and omit Qualifications if not distinct. But we need to follow instruction: include a section ONLY when posting has real, specific content for it. We can decide to have sections: About the role, Responsibilities, Requirements, Benefits, Pay, Schedule. Skills maybe not needed separately.
Skills: Could extract from "About You": supervisory and leadership ability, organizational skills, communication, multi-task, statistics analysis, math comfort, MS Office proficiency, ability to thrive with limited oversight. Could be Skills section.
But we already have many items in Requirements; we could split: Requirements: education/experience; Skills: abilities; Qualifications maybe not needed.
Let's decide:
- About the role: overview paragraph.
- Responsibilities: day-to-day duties list.
- Requirements: Associate’s degree or equivalent experience; former call center, fundraising or enrollment experience a plus; ability to complete CLEAR™ verification.
- Skills: supervisory/leadership, organizational, communication, multi-task, statistics analysis, math comfort, MS Office proficiency, ability to thrive with limited oversight.
- Benefits: Encoura’s comprehensive benefits package, which includes health insurance, retirement contributions, paid time off, and other programs that support employee well‑being.
- Pay: The annual base salary for this exempt position is $80,168.40.
- Schedule: Dedication to a unique afternoon and evening schedule (Sunday – Thursday, 12:30 pm to 9:30 pm). Also mention position predominantly includes sitting/standing etc. That's more about work environment; but schedule section can include the schedule and maybe physical demands.
We must not include boilerplate like EEO, privacy, etc.
Now produce HTML: Use for each section heading. Then content: For lists use - . For prose use
.
We need to preserve all substantive information; do not invent or summarize away detail. So we need to keep each bullet point as is.
Let's craft.
About the role: one paragraph maybe multiple sentences; we can put in
.
Responsibilities: list each duty as
- .
Requirements: list each requirement as
- .
Skills: list each skill as
- .
Benefits: list each benefit as
- maybe.
Pay:
with salary.
Schedule:
with schedule and maybe physical demands.
Let's extract exact phrasing:
From posting:
Role Overview paragraph: "The Engagement Center Manager (ECM) is responsible for building and leading a high performing team of Engagement Ambassadors who connect with alumni, parents and friends of a college or university or other institution. The ECM enthusiastically motivates staff and leverages Encoura’s engagement platform to deliver personalized, omni-channel outreach including phone, text, and personalized video to every constituent. This role offers valuable experience in team building, program management, budgeting, and other critical skills needed for long-term success in fundraising and engagement. The ECM works onsite and is responsible for managing the day-to-day operations of the engagement center’s fundraising program."
A Day in the Life bullet points (as sentences):
- Build and sustain a strong engagement culture by recruiting, hiring, coaching, and developing a team of part time Engagement Ambassadors and Supervisors.
- Deliver an exceptional client experience through consistent communication with clients and Encoura internal teams.
- Utilize insights to develop and execute daily outreach strategies that maximize constituent engagement. Examples of daily outreach strategies include telephone, texting, and video.
- Monitor program performance and adjust tactics to achieve both short- and long-term client goals.
- Maintain positive, collaborative relationships with clients, coworkers, and leadership.
- Coordinate efforts with program-specific support teams to ensure seamless execution.
- Manage Encoura’s engagement platform to deliver personalized, omni-channel outreach to every constituent.
- Design and implement strategies to motivate and retain staff members.
- Analyze program results and reporting data, including forecasting, projections, and statistical analysis to drive program improvements.
- Serve as the site’s HR and payroll liaison, coordinating with HR to support staffing, performance management, timekeeping, and compliance.
- Actively monitor program budget and expenses to ensure financial performance and efficiency.
Role Progression details: we could incorporate but maybe not needed; but we might lose some substantive info. The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. So we need to include Role Progression content somewhere. Could add as a separate section maybe "Role Progression" but not in allowed headings. However we could incorporate into Responsibilities as additional bullets. That would preserve info. Let's add them as bullets under Responsibilities.
Role Progression bullets:
- Within 1 month, you’ll: Build strong stakeholder relationships, understand client goals and obligations, lead effective coaching and team huddles, support recruitment and payroll needs, learn reporting and escalation processes, and understand key metrics and calculations.
- Within 3 months, you’ll: Lead calling shifts and adapt leadership style to align with employee skill levels, enforce performance standards, use metrics and data to coach, address performance in client meetings, complete required reports, and know when to resolve issues internally or involve the client.
- Within 6 months, you’ll: Manage programs independently by using segmentation to guide strategy, optimize staffing and outreach through data, anticipate risks with solutions, and drive measurable improvement in key KPIs.
We'll add these as list items.
About You (Requirements/Skills) list:
- Associate’s degree or equivalent experience.
- Strong supervisory and leadership ability demonstrated in past work experience; former call center, fundraising or enrollment experience a plus.
- Demonstrated organizational skills that support successful managing of a multi-faceted engagement center and accompanying student staff.
- Excellent spoken and written communication skills.
- Multi-task oriented, with the capabilities to effectively execute multiple managerial duties simultaneously.
- Must be able to analyze statistics and offer insight into statistical trending of program/project; comfort with mathematics is required.
- Proficient in Microsoft Office (specifically Microsoft Word, PowerPoint, and Excel).
- Ability to thrive in an environment with limited oversight.
- Dedication to a unique afternoon and evening schedule (Sunday – Thursday, 12:30 pm to 9:30 pm).
- Position predominantly includes sitting/standing for long periods of time, close vision through the use of a computer screen; extensive keyboarding, talking, hearing, and infrequent light physical effort is required (minimum of fifteen pounds).
- Successful candidates will be required to complete and pass a CLEAR™ identity verification as part of the pre-employment screening process.
We need to split schedule item maybe into Schedule section; but we can keep schedule item in Requirements but then also have Schedule section duplicate? Better to separate: schedule item goes to Schedule section; physical demands maybe also schedule or separate? We'll put schedule item in Schedule section; physical demands maybe also in Schedule or maybe in Requirements? We'll keep physical demands in Schedule as well.
Thus Requirements will exclude schedule and physical demands.
Skills will be derived from the remaining items: supervisory/leadership, organizational, communication, multi-task, statistics analysis, math comfort, MS Office proficiency, ability to thrive with limited oversight.
But we also have "Ability to thrive in an environment with limited oversight." That's a skill.
Now Benefits: "Encoura’s comprehensive benefits package, which includes health insurance, retirement contributions, paid time off, and other programs that support employee well‑being."
Pay: "The annual base salary for this exempt position is $80,168.40."
Now produce HTML.
We'll need to ensure no extra text outside HTML.
Let's craft:
About the role
The Engagement Center Manager (ECM) is responsible for building and leading a high performing team of Engagement Ambassadors who connect with alumni, parents and friends of a college or university or other institution. The ECM enthusiastically motivates staff and leverages Encoura’s engagement platform to deliver personalized, omni-channel outreach including phone, text, and personalized video to every constituent. This role offers valuable experience in team building, program management, budgeting, and other critical skills needed for long-term success in fundraising and engagement. The ECM works onsite and is responsible for managing the day-to-day operations of the engagement center’s
- . For prose use
. We need to preserve all substantive information; do not invent or summarize away detail. So we need to keep each bullet point as is. Let's craft. About the role: one paragraph maybe multiple sentences; we can put in
. Responsibilities: list each duty as
- . Requirements: list each requirement as
- . Skills: list each skill as
- . Benefits: list each benefit as
- maybe.
Pay:
with salary. Schedule:
with schedule and maybe physical demands. Let's extract exact phrasing: From posting: Role Overview paragraph: "The Engagement Center Manager (ECM) is responsible for building and leading a high performing team of Engagement Ambassadors who connect with alumni, parents and friends of a college or university or other institution. The ECM enthusiastically motivates staff and leverages Encoura’s engagement platform to deliver personalized, omni-channel outreach including phone, text, and personalized video to every constituent. This role offers valuable experience in team building, program management, budgeting, and other critical skills needed for long-term success in fundraising and engagement. The ECM works onsite and is responsible for managing the day-to-day operations of the engagement center’s fundraising program." A Day in the Life bullet points (as sentences): - Build and sustain a strong engagement culture by recruiting, hiring, coaching, and developing a team of part time Engagement Ambassadors and Supervisors. - Deliver an exceptional client experience through consistent communication with clients and Encoura internal teams. - Utilize insights to develop and execute daily outreach strategies that maximize constituent engagement. Examples of daily outreach strategies include telephone, texting, and video. - Monitor program performance and adjust tactics to achieve both short- and long-term client goals. - Maintain positive, collaborative relationships with clients, coworkers, and leadership. - Coordinate efforts with program-specific support teams to ensure seamless execution. - Manage Encoura’s engagement platform to deliver personalized, omni-channel outreach to every constituent. - Design and implement strategies to motivate and retain staff members. - Analyze program results and reporting data, including forecasting, projections, and statistical analysis to drive program improvements. - Serve as the site’s HR and payroll liaison, coordinating with HR to support staffing, performance management, timekeeping, and compliance. - Actively monitor program budget and expenses to ensure financial performance and efficiency. Role Progression details: we could incorporate but maybe not needed; but we might lose some substantive info. The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. So we need to include Role Progression content somewhere. Could add as a separate section maybe "Role Progression" but not in allowed headings. However we could incorporate into Responsibilities as additional bullets. That would preserve info. Let's add them as bullets under Responsibilities. Role Progression bullets: - Within 1 month, you’ll: Build strong stakeholder relationships, understand client goals and obligations, lead effective coaching and team huddles, support recruitment and payroll needs, learn reporting and escalation processes, and understand key metrics and calculations. - Within 3 months, you’ll: Lead calling shifts and adapt leadership style to align with employee skill levels, enforce performance standards, use metrics and data to coach, address performance in client meetings, complete required reports, and know when to resolve issues internally or involve the client. - Within 6 months, you’ll: Manage programs independently by using segmentation to guide strategy, optimize staffing and outreach through data, anticipate risks with solutions, and drive measurable improvement in key KPIs. We'll add these as list items. About You (Requirements/Skills) list: - Associate’s degree or equivalent experience. - Strong supervisory and leadership ability demonstrated in past work experience; former call center, fundraising or enrollment experience a plus. - Demonstrated organizational skills that support successful managing of a multi-faceted engagement center and accompanying student staff. - Excellent spoken and written communication skills. - Multi-task oriented, with the capabilities to effectively execute multiple managerial duties simultaneously. - Must be able to analyze statistics and offer insight into statistical trending of program/project; comfort with mathematics is required. - Proficient in Microsoft Office (specifically Microsoft Word, PowerPoint, and Excel). - Ability to thrive in an environment with limited oversight. - Dedication to a unique afternoon and evening schedule (Sunday – Thursday, 12:30 pm to 9:30 pm). - Position predominantly includes sitting/standing for long periods of time, close vision through the use of a computer screen; extensive keyboarding, talking, hearing, and infrequent light physical effort is required (minimum of fifteen pounds). - Successful candidates will be required to complete and pass a CLEAR™ identity verification as part of the pre-employment screening process. We need to split schedule item maybe into Schedule section; but we can keep schedule item in Requirements but then also have Schedule section duplicate? Better to separate: schedule item goes to Schedule section; physical demands maybe also schedule or separate? We'll put schedule item in Schedule section; physical demands maybe also in Schedule or maybe in Requirements? We'll keep physical demands in Schedule as well. Thus Requirements will exclude schedule and physical demands. Skills will be derived from the remaining items: supervisory/leadership, organizational, communication, multi-task, statistics analysis, math comfort, MS Office proficiency, ability to thrive with limited oversight. But we also have "Ability to thrive in an environment with limited oversight." That's a skill. Now Benefits: "Encoura’s comprehensive benefits package, which includes health insurance, retirement contributions, paid time off, and other programs that support employee well‑being." Pay: "The annual base salary for this exempt position is $80,168.40." Now produce HTML. We'll need to ensure no extra text outside HTML. Let's craft:
About the role
The Engagement Center Manager (ECM) is responsible for building and leading a high performing team of Engagement Ambassadors who connect with alumni, parents and friends of a college or university or other institution. The ECM enthusiastically motivates staff and leverages Encoura’s engagement platform to deliver personalized, omni-channel outreach including phone, text, and personalized video to every constituent. This role offers valuable experience in team building, program management, budgeting, and other critical skills needed for long-term success in fundraising and engagement. The ECM works onsite and is responsible for managing the day-to-day operations of the engagement center’s