Engagement Manager

About the role

The Engagement Manager is responsible for building and maintaining strong client relationships, ensuring customer satisfaction, driving account growth, and coordinating cross-functional teams to deliver successful outcomes.

Key Responsibilities

• Serve as the primary point of contact for assigned client accounts and build strong, long-term relationships.
• Understand client goals, challenges, and business priorities, partnering with internal SMEs to deliver effective solutions.
• Ensure seamless execution of projects across cross-functional teams while maintaining SLA adherence.
• Lead client meetings, deliver compelling presentations, and conduct regular business review meetings.
• Monitor client satisfaction and proactively resolve issues.
• Cook up with Sales, Operations, Analytics, Compliance, and Project Management teams to ensure successful delivery.
• Identify opportunities for account growth through upselling, cross-selling, and renewals.
• Stay current with pharmaceutical industry trends, healthcare regulations, and competitive market developments.

Desired Profile

• Experience: 8–10 years of experience as an Account Manager or Engagement Manager, preferably within the pharmaceutical or healthcare industry.
• Experience: Experience managing digital omnichannel engagement projects in the pharmaceutical industry.
• Skills: Strong understanding of the web development lifecycle.
• Skills: Experience working with Project Management tools and Microsoft Office (Excel and PowerPoint).
• Skills: Experience working independently and within collaborative cross-functional teams.
• Skills: Strong understanding of pharmaceutical commercial operations and client service environments.
• Skills: Experience managing enterprise or strategic healthcare/pharma accounts.
• Skills: Excellent communication, presentation, and stakeholder management skills.
• Skills: Ability to work effectively across onsite and offshore delivery models.
• Skills: Ability to translate technical concepts for non-technical stakeholders.
• Education: Bachelor's degree (minimum graduation required).

Equal Opportunity Employer

Indegene is proud to be an Equal Opportunity Employer committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, sex, age, national origin, pregnancy, gender identity, sexual orientation, disability, protected veteran status, or any other legally protected characteristic. All employment decisions—from hiring through separation—are based solely on business needs, qualifications, merit, and performance.