Military & Veteran Services Coordinator

About the Role

Champlain College is seeking a Military & Veteran Services Coordinator to lead the institution's support for its veteran and military-connected students, from their first inquiry as a prospective student through graduation. This role is both a compliance function and a student-facing one, ensuring that every eligible service member, veteran, and dependent receives the education benefits they've earned, while keeping the College in full compliance with federal and state requirements.

Responsibilities

• Manage enrollment verification, certification, and awarding of veteran education benefits and military tuition assistance
• Complete VA audits, military surveys, and documentation related to institutional eligibility for VA and Department of Defense programs
• Administer billing and reconciliation for Military Tuition Assistance and VA education benefits, including receipting and refund processing
• Counsel veterans, service members, and eligible dependents on available military and veteran benefits
• Promote the College's services for veterans at recruitment and fundraising events, partnering with the Admissions team
• Manage productive relationships with veteran-related agencies and organizations
• Maintain comprehensive, up-to-date knowledge of all military education benefits and programs
• Collaborate with departments across the College to develop and refine military-friendly policies and procedures
• Educate other departments on policies that affect their areas of work
• Support the broader Student Accounts team with additional duties as needed

Requirements

• Two or more years of related military experience with working knowledge of Veteran Education Benefits
• In-depth knowledge of (or ability to quickly develop expertise in) VA Education Programs, the Yellow Ribbon Program, the Vermont National Guard Tuition Benefit Program, and the Department of Defense Tuition Assistance Program
• Excellent verbal and written communication skills
• Strong critical thinking and problem-solving abilities
• Comfort working independently while managing compliance-driven, deadline-sensitive processes
• Veteran status preferred

Qualifications

Not explicitly stated beyond the requirements.

Skills

Not explicitly stated beyond the requirements.

Pay

Annual Salary: $52,000 - $55,000

Benefits

• Health Coverage: Medical, dental, and vision insurance with HSA and FSA options
• Paid Time Off: 16 holidays, 4 weeks of vacation, 2 weeks sick time, and 2 days of personal leave
• Retirement: 403(b) plan with 3% employer matching contribution
• Education: Tuition benefits for employees and family members
• Wellness: Gym discount and Wellness programs with up to $300 annual incentives
• Welfare: Short-term and long-term disability coverage, plus life insurance
• Other Perks: Employee Assistance Program (EAP) with counseling services, access to employee discounts and local/national benefit programs

Schedule

Full-time, hybrid position based at our main campus in Burlington, VT. Remote work arrangement considered for the right candidate. Some weekend availability required to support recruitment and fundraising events. Standard business hours with occasional evening or weekend commitments for special events.

Working Arrangements

Full-time, hybrid position based at our main campus in Burlington, VT. Remote work arrangement considered for the right candidate. Some weekend availability required to support recruitment and fundraising events.

About Us

Founded in 1878, Champlain College is a small, private, not-for-profit college in Burlington, Vermont overlooking Lake Champlain and the Adirondack mountains. Its career-driven approach to higher education prepares students for professional life from their very first semester. For the fifth year in a row, Champlain was named a "Most Innovative School" in the North by U.S. News & World Report's "America's Best Colleges" 2020 regional rankings and ranked #9 on The Princeton Review's "2025 Top Schools for Game Design."