Military Student Success, Manager

Job Summary/Basic Function

The Military Student Success Manager leads military student recruitment, enrollment support, and site operations for Boise State’s Enrollment and Student Success team. This position supervises professional staff, provides oversight for Boise State’s presence at Mountain Home Air Force Base, and supports service quality through the on-site coordinator responsible for logistics and National Testing Center operations. The role also supports Tuition Assistance, TA Promise, military education systems, and campus processes that improve access and support for active duty military students.

About the Role

This position is not eligible for a hybrid/remote work schedule. This position is not eligible for VISA Sponsorship.

Department Overview

The Division of Extended Studies is on a mission to extend higher education beyond traditional boundaries. Our collaborative teams expand student access and improve student success with innovative programs that reach across our metropolitan area, Idaho and beyond. We facilitate online education, community-based programs, concurrent enrollment at high schools, summer sessions, continuing education programs and other lifelong learning options. Join us!

Essential Functions

• Manage team to sales process and present weekly report to unit leadership on goal and stage conversion progress and applicable coaching strategies.
• Monitor weekly workflow completion and ensure that student outreach activities are producing desired outcomes.
• Track, measure, and evaluate results to continuously improve communication plans and team processes.
• Collaborate with unit leadership, provide ongoing sales training with the student recruitment team, and consistently evaluate coach adherence to identified best practices in sales communication.
• Present reports to unit leadership, identifying gaps in goal progress throughout the recruitment cycle.
• Collaborate with both the unit leadership and individual staff on areas of opportunity in the outreach process or pivot strategies.
• Train the team on academic support services available to students; effectively communicate university policies and procedures to staff; ensure that staff understand and can articulate university policies and procedures to students.
• Handle staff complaints and grievances and take corrective action when necessary.
• Avoidance of coverage risks, resolving escalated service gaps, and coordinating with internal and external partners to support continuity of operations.
• Proactively identify opportunities to improve the military student experience by evaluating student needs, partner feedback, service gaps, and process barriers.
• Develop sustainable systems, practices, documentation, and communication routines that improve consistency, accountability, and long-term service quality for military students and campus partners.

Knowledge, Skills, Abilities

• Strong understanding of prospective military online and campus student communication needs.
• Experience managing success metrics in a sales or recruitment environment.
• Strong understanding of the student lifecycle for online and non-traditional students.
• Ability to successfully develop and maintain positive, collaborative, respect-based relationships with all stakeholders.
• Ability to conceptualize, organize, direct and successfully execute multiple project-planning processes simultaneously.
• Ability to prepare clear, concise and informative reports on progress toward goals, correspondence and other written materials.
• Create and manage process recruitment leads and track progression through the phases of the recruitment cycle.
• Ability to handle situations using sound, independent judgment within general policy and legal guidelines.
• Effective communications skills with conflict resolution ability.
• Knowledge of mentoring others and appropriate responses.
• Ability to identify gaps in success metric and advocate for process improvement resources as needed.

Minimum Qualifications

• Bachelor’s Degree and 2 years experience or equivalent.
• 1-3 years of experience working with active duty military students, military-affiliated students, veterans, or military education programs.
• 1-3 years of prior military experience, military spouse experience, or professional experience working in a military installation, military education office, or military-connected environment.
• 1-3 of experience using university, recruitment, student records, document management, or military education systems such as PeopleSoft, Slate, Perceptive, AFVEC, AI Portal, ArmyIgnitED, or similar platforms.

Preferred Qualifications

• 1-3 years of experience working with active duty military students, military-affiliated students, veterans, or military education programs.
• 1-3 years of prior military experience, military spouse experience, or professional experience working in a military installation, military education office, or military-connected environment.
• 1-3 of experience using university, recruitment, student records, document management, or military education systems such as PeopleSoft, Slate, Perceptive, AFVEC, AI Portal, ArmyIgnitED, or similar platforms.

Special Condition of Employment

Military Programs Manager must be eligible to obtain and maintain access to military installations as required by the position, including Mountain Home Air Force Base. Continued access is required to perform the essential functions of this position and is subject to applicable installation access requirements, background screening, and identification requirements.

Salary and Benefits

Salary is $66,705.60 annually. Boise State University provides a best-in-class benefits package, including (but not limited to): 12 paid holidays AND the University is closed between Christmas and New Year's (requires use of 3 vacation days) Between 12-24 annual paid vacation days for full-time Professional and Classified staff depending on position type and years of service 10.76% University contribution to your ORP retirement fund (Professional and Faculty employees) Excellent medical, dental and other health-related insurance coverages Tuition fee waiver benefits for employees, spouses and their dependents See our full benefits page for more information!

Required Application Materials

• Resume
• Cover letter

Additional Information

Candidates selected for final interviews will be expected to complete a 30 minute presentation over Zoom to a broad range of stakeholders.