MILITARY PROGRAM COORDINATOR

Location: Fort Smith, AR

Anticipated starting salary: $52,137.07

About the role

The Military Program Coordinator oversees and facilitates programs designed to support active duty personnel, veterans, and their families. This role serves as a crucial link between military communities and the agency’s resources—whether those relate to educational services, community outreach, healthcare, or transition support. The coordinator manages operational processes, outreach initiatives, and program metrics to ensure services are delivered efficiently and in accordance with policies and regulations.

The Department of the Military is a drug-free workplace; medical marijuana is considered a controlled substance under Federal Law.

Additional Duties

• Plans, manages, and supervises the State's Distance Learning Program.
• Supervises the scheduling of Classroom Administrators' work days and times to support utilization of classrooms by ARARNG personnel and units.
• Receives and processes requests for IT equipment, supplies, and classroom furniture.
• Manages program budget, including travel, work hours, and supply/equipment requests.
• Coordinates with DCSIM and supporting contractors for all IT-related issues with DL Classrooms.
• Tracks and reports DL Classroom status and utilization.
• Plans and tracks required training for DL Program personnel.
• Maintains all DL Program equipment.

Responsibilities

• Develop and administer military-related programs by coordinating activities, managing schedules, and maintaining accurate records.
• Oversee the application, enrollment, and referral processes for program participants using digital case management or customer relationship management systems.
• Serve as the primary point of contact between military communities and the agency, engaging with service members, veterans, and their families.
• Conduct outreach efforts by attending military-related events, community meetings, and collaborating with local agencies or veteran organizations to promote program services.
• Track program engagement and performance using established metrics, preparing regular reports that highlight program outcomes and areas for improvement.
• Update databases and case management systems accurately to reflect participant information, service requests, and follow-up activities.
• Conduct research and analysis to assess community needs, industry trends, and the effectiveness of current program initiatives.
• Provide technical and administrative support to program participants and other sections within the agency, addressing inquiries and troubleshooting issues.
• Organize and execute training sessions, outreach events, and informational workshops to increase program visibility and participant engagement.
• Collaborate with internal teams to develop promotional materials and program handbooks or manuals.
• Ensure all program activities adhere to state and federal regulations, as well as internal policies and best practices.
• Assist in developing, revising, and implementing program policies and procedures based on research, participant feedback, and regulatory changes.

Requirements

• High School Diploma or GED.
• Minimum of 6 years of progressively responsible experience in program management, military relations, community outreach, or a related field.
• Previous experience working with military personnel, veterans, or within military-focused organizations may be required.

Other job-related education and/or experience may be substituted for all or part of these basic requirements, except for certification or licensure requirements, upon approval of the Qualifications Review Committee.

Skills

• Strong written and verbal communication skills for effective liaison work, public speaking, and report preparation.
• Ability to work empathetically with military communities and collaborate with a variety of personnel.
• Proven skills in managing multiple projects simultaneously while meeting deadlines in a high-volume environment.
• Proficiency in data collection, analysis, and reporting to assess program performance and recommend improvements.
• Familiarity with customer relationship management systems and case management systems, as well as standard office software (e.g., Microsoft Office Suite).
• Ability to quickly learn and leverage new technologies to optimize program efficiency.
• Self-motivated with a flexible approach to managing unforeseen challenges in fast-paced or changing environments.

Pay

Salary range: $52,137 – $77,163

Pay grade: SGS06