Program Coordinator
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections where there is real specific content. No placeholder like "commensurate with experience". We must preserve all substantive info, no invented details. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Also remove "Employment at Health Connect America and it's companies is contingent upon meeting the requirements of a comprehensive background investigation prior to joining our team." That's maybe legal? It's a condition of employment; but it's not EEO. Might be considered boilerplate? The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The background investigation statement is legal/condition; maybe we should remove as it's legal boilerplate. Also the EEO statement at end should be removed. Also "Health Connect America Family of Brands" maybe part of header? Not needed.
We need to extract sections:
- About the role: The opening paragraph(s) describing the organization and mission. Could be considered "About the role". We'll include a About the role
with prose summarizing the mission? Must preserve all substantive info, not summarize away detail. But we can keep the prose as is, maybe multiple paragraphs.
- Responsibilities: The "What You'll Do" bullet list. Also maybe "What To Expect" includes responsibilities? But we can treat "What You'll Do" as responsibilities. Also "What To Expect" maybe more about expectations; could be part of Responsibilities or separate? We'll keep as Responsibilities.
- Requirements: The qualifications list: Bachelor's degree required, minimum two years experience, leadership experience preferred, experience in behavioral health preferred, strong organizational etc skills, valid driver's license etc. That's qualifications/requirements.
- Skills: Could be extracted from "Strong organizational, communication, problem-solving, and relationship-building skills". Also maybe "leadership, supervisory, or management experience preferred". But we already have qualifications. Might combine.
- Benefits: The "Be Well with Us" section lists benefits: Flexible scheduling, EAP, PTO, medical/dental/vision, HSA, dependent daycare FSA, Health Navigator, 401(k), Benefits Hub and Tickets at Work.
- Pay: Not mentioned; no pay info. So we should NOT include Pay section.
- Schedule: Not mentioned explicitly; flexible scheduling mentioned under benefits. Could be considered schedule but it's part of benefits. Since we need a Schedule section only if posting actually states them. It mentions "Flexible scheduling and a culture that recognizes the importance of work/life balance". That's schedule info. Could we create a Schedule section? It's specific content about scheduling. The instruction: "never create Pay/Schedule/Benefits sections unless the posting actually states them." It does state flexible scheduling, so we could include a Schedule section. However we also have Benefits section; we could keep schedule separate or include under Benefits. The instruction: Prefer a few substantive sections over many thin ones. So maybe combine schedule into Benefits? But schedule is a specific aspect; we could include a Schedule section with that line. However we also have Benefits section with many items. Might be better to have Benefits section and not separate Schedule, as schedule is a benefit. The instruction says "never create Pay/Schedule/Benefits sections unless the posting actually states them." It does state flexible scheduling, so we could create Schedule section. But we also have Benefits. Which is better? The instruction: "Prefer a few substantive sections over many thin ones." So maybe we should not create a separate Schedule section if we can incorporate schedule info into Benefits. Since schedule is a benefit, we can include it in Benefits. That reduces number of sections.
Thus sections: About the role, Responsibilities, Requirements (or Qualifications), Skills, Benefits.
We need to use for section headings. Use - for any list of duties/requirements/benefits. Use
for prose.
We must not repeat the job title as a heading. The job title is Program Coordinator; we must not use that as heading.
We must not put Job ID/requisition numbers as headings.
We must preserve ALL substantive information; do not invent or summarize away detail. So we need to keep the exact wording? We can keep the prose as is, but we can break into paragraphs. Must not lose any detail.
Let's extract the substantive content:
Opening paragraph(s):
"Some careers are just jobs. This one is different. At Pinnacle Family Services, the work you do every day has a real and lasting impact on children and families who need it most. For over 30 years, we've provided evidence-based therapeutic foster care and behavioral health services to at-risk youth across North Carolina and South Carolina — specializing in serving children who have experienced trauma, loss, abuse, or neglect. Our approach is trauma-informed and relationship-focused, because we know that healing happens through connection. When you join Pinnacle, you're not just joining an organization — you're joining a community of professionals who show up every day because they genuinely believe in this work. Pinnacle Family Services is part of Health Connect America, a COA-accredited family of behavioral health brands serving children, families, and adults across nine states. That means you'll have the close-knit culture and mission focus of a team that's been doing this work for decades, backed by the resources, clinical infrastructure, and organizational support to help you do it well. Every program across our network shares the same commitment — compassionate, client-centered care that meets people where they are and walks alongside them toward something better. Come make a difference and grow with us."
Then "Health Connect America Family of Brands" maybe a heading but we can ignore.
Then: "If you're someone who enjoys balancing direct service, operational leadership, and team support to create meaningful outcomes for children and families, this role was built for you. As a Program Coordinator at Health Connect America, you'll play a key role in supporting both client care and program operations. Through service delivery, coordination, quality oversight, and collaboration with leadership, you'll help ensure programs operate efficiently while maintaining high standards of care and compliance."
Then "What You'll Do As a Program Coordinator, you'll serve as a vital link between direct service delivery, administrative operations, and program leadership. Day to day, you can expect to" then list:
- Provide direct services to assigned clients while ensuring services are delivered in accordance with treatment plans, organizational standards, and payer requirements
- Maintain timely and accurate documentation, participate in treatment team meetings, and review treatment-related documentation to support quality service delivery
- Serve as a key point of communication for clients, families, referral sources, employees, and community partners by responding to inquiries and supporting positive relationships
- Assist the Program Director with operational functions including admissions, authorizations, billing, payroll support, customer relations, chart audits, training coordination, and compliance activities
- Support recruitment, onboarding, staff development, mentoring, and training efforts to help strengthen team performance and workforce development
- Contribute to strategic planning, budget preparation, marketing initiatives, regional growth efforts, and quality improvement activities that support program success
Then "What To Expect This is a dynamic role that combines direct client care, leadership support, and operational coordination. You'll work closely with Program Directors, clinicians, referral sources, clients, and community stakeholders to ensure services are delivered effectively and efficiently while maintaining compliance with state, payer, accreditation, and organizational standards. Success in this position requires strong organizational skills, attention to detail, effective communication, and the ability to manage multiple priorities simultaneously. You'll have opportunities to mentor team members, contribute to strategic initiatives, and play a meaningful role in both client outcomes and program performance. Whether you're supporting a family in need, coordinating operational activities, or assisting with program development, you'll help drive the success of the region and the people it serves."
Then: "We welcome candidates who bring leadership potential, operational excellence, and a passion for helping others and meet the following qualifications"
Then list:
- Bachelor's degree in a human services-related field such as Social Work, Psychology, Sociology, Counseling, Criminal Justice, or a related discipline required
- Minimum of two years of experience working with children and/or families, including internships, practicum experiences, or volunteer work
- Leadership, supervisory, or management experience preferred
- Experience in behavioral health, community-based services, case management, program operations, or client services preferred
- Strong organizational, communication, problem-solving, and relationship-building skills
- Valid driver's license, reliable transportation, and current vehicle insurance required
Then "Be Well with Us We know that people who support others need support, too. That's why Health Connect America offers a comprehensive benefits package designed to help you thrive both professionally and personally"
Then list benefits:
- Flexible scheduling and a culture that recognizes the importance of work/life balance
- Employee Assistance Program (EAP) including 8 mental health counseling sessions annually because your well-being matters
- Paid time off and paid holidays
- Medical, dental, vision, and voluntary insurance options
- Health Savings Account with company contribution
- Dependent Daycare Flexible Spending Account
- Access to a Health Navigator
- 401(k) Retirement Plan
- Benefits Hub and Tickets at Work offering exclusive savings and everyday perks
Then: "Join a team where your contributions truly make a difference in the lives of others. Apply now to be part of our dynamic and supportive community at Health Connect America!"
Then legal boilerplate to remove.
Thus we need to output HTML with sections:
About the role
... (the opening paragraph(s) up to "Come make a difference and grow with us.") maybe also include the sentence "If you're someone who enjoys balancing direct service, operational leadership, and team support to create meaningful outcomes for children and families, this role was built for you. As a Program Coordinator at Health Connect America, you'll play a key role in supporting both client care and program operations. Through service delivery, coordination, quality oversight, and collaboration with leadership, you'll help ensure programs operate efficiently while maintaining high standards of care and compliance." This could be part of About the role or Responsibilities. But we already have Responsibilities section for What You'll Do. The preceding paragraph is more about role overview. Could be part of About the role.
We need to decide where to split. The instruction: Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have About the role (overview), Responsibilities (What You'll Do), Requirements (maybe combine qualifications and skills), Benefits.
We could also have Skills section separate from Requirements. But we have both qualifications and skills; we could put qualifications under Requirements and skills under Skills. However the qualifications list includes skills like "Strong organizational, communication, problem-solving, and relationship-building skills". That's a skill. Could move to Skills.
Better: Requirements: education and experience requirements. Skills: specific skills.
Thus:
- About the role: opening paragraphs up to "Come make a difference and grow with us." plus maybe the role fit sentence? Actually the role fit sentence is more about who the role is for; could be part of About the role.
- Responsibilities: What You'll Do list.
- Requirements: education, experience, leadership preference, experience preference, driver's license etc. (these are requirements/qualifications). Could also include "Minimum of two years of experience..." etc.
- Skills: Strong organizational, communication, problem-solving, and relationship-building skills.
- Benefits: list.
We must not create sections with placeholder text. All have content.
Now we need to ensure we preserve all substantive information. Let's copy the exact text for each piece.
About the role: Let's gather:
"Some careers are just jobs. This one is different. At Pinnacle Family Services, the work you do every day has a real and lasting impact on children and families who need it most. For over 30 years, we've provided evidence-based therapeutic foster care and behavioral health services to at-risk youth across North Carolina and South Carolina
- for any list of duties/requirements/benefits. Use
for prose. We must not repeat the job title as a heading. The job title is Program Coordinator; we must not use that as heading. We must not put Job ID/requisition numbers as headings. We must preserve ALL substantive information; do not invent or summarize away detail. So we need to keep the exact wording? We can keep the prose as is, but we can break into paragraphs. Must not lose any detail. Let's extract the substantive content: Opening paragraph(s): "Some careers are just jobs. This one is different. At Pinnacle Family Services, the work you do every day has a real and lasting impact on children and families who need it most. For over 30 years, we've provided evidence-based therapeutic foster care and behavioral health services to at-risk youth across North Carolina and South Carolina — specializing in serving children who have experienced trauma, loss, abuse, or neglect. Our approach is trauma-informed and relationship-focused, because we know that healing happens through connection. When you join Pinnacle, you're not just joining an organization — you're joining a community of professionals who show up every day because they genuinely believe in this work. Pinnacle Family Services is part of Health Connect America, a COA-accredited family of behavioral health brands serving children, families, and adults across nine states. That means you'll have the close-knit culture and mission focus of a team that's been doing this work for decades, backed by the resources, clinical infrastructure, and organizational support to help you do it well. Every program across our network shares the same commitment — compassionate, client-centered care that meets people where they are and walks alongside them toward something better. Come make a difference and grow with us." Then "Health Connect America Family of Brands" maybe a heading but we can ignore. Then: "If you're someone who enjoys balancing direct service, operational leadership, and team support to create meaningful outcomes for children and families, this role was built for you. As a Program Coordinator at Health Connect America, you'll play a key role in supporting both client care and program operations. Through service delivery, coordination, quality oversight, and collaboration with leadership, you'll help ensure programs operate efficiently while maintaining high standards of care and compliance." Then "What You'll Do As a Program Coordinator, you'll serve as a vital link between direct service delivery, administrative operations, and program leadership. Day to day, you can expect to" then list: - Provide direct services to assigned clients while ensuring services are delivered in accordance with treatment plans, organizational standards, and payer requirements - Maintain timely and accurate documentation, participate in treatment team meetings, and review treatment-related documentation to support quality service delivery - Serve as a key point of communication for clients, families, referral sources, employees, and community partners by responding to inquiries and supporting positive relationships - Assist the Program Director with operational functions including admissions, authorizations, billing, payroll support, customer relations, chart audits, training coordination, and compliance activities - Support recruitment, onboarding, staff development, mentoring, and training efforts to help strengthen team performance and workforce development - Contribute to strategic planning, budget preparation, marketing initiatives, regional growth efforts, and quality improvement activities that support program success Then "What To Expect This is a dynamic role that combines direct client care, leadership support, and operational coordination. You'll work closely with Program Directors, clinicians, referral sources, clients, and community stakeholders to ensure services are delivered effectively and efficiently while maintaining compliance with state, payer, accreditation, and organizational standards. Success in this position requires strong organizational skills, attention to detail, effective communication, and the ability to manage multiple priorities simultaneously. You'll have opportunities to mentor team members, contribute to strategic initiatives, and play a meaningful role in both client outcomes and program performance. Whether you're supporting a family in need, coordinating operational activities, or assisting with program development, you'll help drive the success of the region and the people it serves." Then: "We welcome candidates who bring leadership potential, operational excellence, and a passion for helping others and meet the following qualifications" Then list: - Bachelor's degree in a human services-related field such as Social Work, Psychology, Sociology, Counseling, Criminal Justice, or a related discipline required - Minimum of two years of experience working with children and/or families, including internships, practicum experiences, or volunteer work - Leadership, supervisory, or management experience preferred - Experience in behavioral health, community-based services, case management, program operations, or client services preferred - Strong organizational, communication, problem-solving, and relationship-building skills - Valid driver's license, reliable transportation, and current vehicle insurance required Then "Be Well with Us We know that people who support others need support, too. That's why Health Connect America offers a comprehensive benefits package designed to help you thrive both professionally and personally" Then list benefits: - Flexible scheduling and a culture that recognizes the importance of work/life balance - Employee Assistance Program (EAP) including 8 mental health counseling sessions annually because your well-being matters - Paid time off and paid holidays - Medical, dental, vision, and voluntary insurance options - Health Savings Account with company contribution - Dependent Daycare Flexible Spending Account - Access to a Health Navigator - 401(k) Retirement Plan - Benefits Hub and Tickets at Work offering exclusive savings and everyday perks Then: "Join a team where your contributions truly make a difference in the lives of others. Apply now to be part of our dynamic and supportive community at Health Connect America!" Then legal boilerplate to remove. Thus we need to output HTML with sections:
About the role
... (the opening paragraph(s) up to "Come make a difference and grow with us.") maybe also include the sentence "If you're someone who enjoys balancing direct service, operational leadership, and team support to create meaningful outcomes for children and families, this role was built for you. As a Program Coordinator at Health Connect America, you'll play a key role in supporting both client care and program operations. Through service delivery, coordination, quality oversight, and collaboration with leadership, you'll help ensure programs operate efficiently while maintaining high standards of care and compliance." This could be part of About the role or Responsibilities. But we already have Responsibilities section for What You'll Do. The preceding paragraph is more about role overview. Could be part of About the role. We need to decide where to split. The instruction: Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have About the role (overview), Responsibilities (What You'll Do), Requirements (maybe combine qualifications and skills), Benefits. We could also have Skills section separate from Requirements. But we have both qualifications and skills; we could put qualifications under Requirements and skills under Skills. However the qualifications list includes skills like "Strong organizational, communication, problem-solving, and relationship-building skills". That's a skill. Could move to Skills. Better: Requirements: education and experience requirements. Skills: specific skills. Thus: - About the role: opening paragraphs up to "Come make a difference and grow with us." plus maybe the role fit sentence? Actually the role fit sentence is more about who the role is for; could be part of About the role. - Responsibilities: What You'll Do list. - Requirements: education, experience, leadership preference, experience preference, driver's license etc. (these are requirements/qualifications). Could also include "Minimum of two years of experience..." etc. - Skills: Strong organizational, communication, problem-solving, and relationship-building skills. - Benefits: list. We must not create sections with placeholder text. All have content. Now we need to ensure we preserve all substantive information. Let's copy the exact text for each piece. About the role: Let's gather: "Some careers are just jobs. This one is different. At Pinnacle Family Services, the work you do every day has a real and lasting impact on children and families who need it most. For over 30 years, we've provided evidence-based therapeutic foster care and behavioral health services to at-risk youth across North Carolina and South Carolina