Milan Supply Company Inside Sales - Traverse City, MI

About the role

Milan Supply Company is part of the largest national wholesaler (a division of Headwater Companies, www.headwaterco.com) in the United States, specializing in water equipment components for residential, commercial, and irrigation systems installed by professional contractors (no homeowners). Known for quality service, long‑term quality people, and representing only the top manufacturers in the industry. Headwater Companies is a division of Franklin Electric, a publicly traded company on the NASDAQ under the symbol FELE. Join the Milan Supply Company team where you are valued, treated well, and part of a respected, winning organization! This full‑time position is responsible for implementing sales initiatives and strategies for an assigned group of customers or market category, driving demand for company products and services by providing broad support to customers that includes professional‑level assistance with purchases, information, and training on product offerings and functionality.

Responsibilities

• Provides professional-level support to customers on product information related to functionality, performance and price
• Collects information and feedback from the customer related to requirements, concerns and/or complaints
• As applicable manages the order process in a professional manner
• Recommends product and service that effectively meet customer needs
• Assists customers and other sales professionals with pricing requests
• Provides accurate information for documenting customer orders
• Applies advanced level product knowledge to assist customers
• Accurately processes payments for purchases
• Processes returns to include completing appropriate paperwork, exchanging merchandise and generating credit receipts as needed
• Greets incoming customers in a professional and timely manner
• Answers incoming sales calls via telephone, written inquiries, and facsimile requests
• Understands and supports established sales policies and procedures to provide proper and effective treatment to customers
• Pulls orders, moves inventory, and receives orders from vendors; including loading and off-loading inventory

Requirements

• Knowledge of plumbing, well drilling, wastewater, and water filtration a plus
• Must be able to operate a forklift
• Lift up to 50 pounds
• Must also be able to assist in warehouse duties as needed

Pay

From $23.00 per hour