Midlands Travel Supervisor (Program Assistant)-61005957

Careers at DPH: Work that makes a difference! Embracing Service, Inspiring Innovation, Promoting Teamwork, Pursuing Excellence, and Advancing Equity.

Responsibilities

• Performs complex specialized duties for legal registration and certification of birth and death certificates and issues certificates upon request across several counties.
• Assists in ensuring adequate department coverage through proper scheduling and supervision of staff.
• Supports the Vital Records (VR) Coordinator with administrative duties including filing, typing, stapling, preparation of documents, and meeting preparation and participation.
• Functions as acting site supervisor in the absence of the assigned VR site supervisor in any of the four Midlands VR offices, including:
  • Monitoring performance of employees.
  • Verifying cash drawers.
  • Assisting with funeral home requests and issues.
  • Participating in staff meetings as needed.
  • Ensuring adequate staffing and materials.
  • Implementing monetary and security procedures.
• Trains and advises staff to ensure VR laws and regulations are correctly implemented.
• Assists customers in completing applications for certified copies of vital events.
• Screens applications for necessary information and entitlement to documents following established policies.
• Issues verified copies of vital records and advises when discrepancies are apparent or no record is found.
• Enters data from applications into the electronic vital records system.
• Follows established policies regarding security paper and collection and receipting of fees.
• Reconciles discrepancies to ensure strict accountability for audit purposes.
• Assists VR Coordinator in various clerical and administrative functions, including preparation and participation in monthly supervisor meetings.
• Attends regional coordinator meetings in Columbia in the absence of the regional coordinator.
• Reports to VR Coordinator on correct implementation of policies and procedures across regional offices.
• Initiates amendments by affidavits of correction, paternity acknowledgments, legitimations, and court orders following established policies.
• Initiates the establishment of delayed certificates.
• Performs other duties as assigned related to the position.

Requirements

• High school diploma.
• Six (6) years of face-to-face customer service experience.
• Two (2) years of cash drawer experience.
• Bachelor’s degree may substitute for clerical experience.
• Ability to type at a corrected rate of 45 words per minute or more (onsite test required).
• Any equivalent combination of education and/or experience demonstrating required knowledge, skills, and abilities may be considered, subject to approval by the SCDPH Chief Human Resources Officer or their delegate.
• Applicants indicating college credit or degree(s) on the application may upload an unofficial copy of the transcript; an official, certified copy will be required prior to hiring.

Qualifications

Preferred: Two (2) years of supervisory and/or Vital Records experience.

Benefits

• 15 days Annual (Vacation) Leave per year.
• 15 days Sick Leave per year.
• 13 Paid Holidays.
• Paid Parental Leave.
• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children.
• S.C. Deferred Compensation Program available.
• Retirement benefit choices:
  • State Retirement Plan (SCRS).
  • State Optional Retirement Program (State ORP).
• Enrollment in one of the listed retirement plans is required for all Full Time Employees (FTE).

Schedule

Hybrid work option may be available after 12 months of employment for approved positions.