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Midland 01 (Wadley Ave) Beer/Wine - Customer Service Spec - Part time

H-E-B · Midland, TX · 1 mo ago
On-siteOTHRPart-time

Responsibilities

Job Summary: As a Customer Service Specialist, you'll be responsible for providing a well-stocked and well-maintained department while providing superior customer service.

  • Stocking: Stocks and rotates items as needed
  • Assists with inventory control; loads, unloads, and moves product
  • Organizes, cleans, and prepares back area for the night crew and incoming trucks
  • Organizes merchandise on pallets to make the department presentable to the public
  • Ensures integrity of shelf tags and signage in department; may create / prepare signage, as needed
  • Maintains standards in shrink, safety, inventory control, and sanitation
  • Checks shipments for out-of-date and damaged product to ensure freshness and quality of products
  • Builds, stocks, maintains, and takes down store displays
  • Performs Customer Service Assistant duties as needed
  • Customer Service: Provides superior customer service
  • Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise
  • Sales: Merchandises product effectively
  • Uses suggestive selling techniques to meet customer needs and build department sales
  • Food Safety / Sanitation: Cleans and sanitizes sales floor, display cases, prep areas, and equipment
  • Properly handles and maintains the operation of all equipment
  • Complies with departmental SOPs and store operating procedures
  • Additional Department-Specific Responsibilities / Pre-requisites: Beauty: Knowledge of beauty and cosmetic aids
  • Drugstore / General Merchandise: Prepares tags and signs as needed
  • Entertainment: Knowledge in the audio / video field; Knowledge of specialty products, movies, music, electronics, and video games
  • Grocery: Organizes, cleans, and prepares back area for the night crew and incoming trucks; Prepares tags and signs as needed
  • Texas Backyard: Basic knowledge of chemical recommendations; Basic knowledge of the nursery business and plant recommendations; Ability to complete Green Thumb training (H-E-B internal training)

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications

Age Requirement: 18+

Work Experience: 1+ years of experience

  • Required Knowledge/Skills/Abilities: Strong customer service skills
  • Required Reading and writing skills
  • Required Planning and organizing skills
  • Required Communication and interpersonal skills

Education: HS Diploma or GED or equivalent

Licenses/Certifications: Completion of Company Orientation and Safety Training

Physical Demands & Working Conditions: Function in a fast-paced, retail environment, in detailed and precise tasks. Perform the following, based on your Department?

  • Beauty

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