Montgomery (SH105/FM2854) Beer/Wine - Customer Service Spec - Part time

About the Role

As a Customer Service Specialist, you'll be responsible for providing a well-stocked and well-maintained department while delivering superior customer service. You'll ensure products are properly rotated and stocked daily, maintain department and safety/sanitation standards, and assist customers with their needs.

Responsibilities

• Stocking:
  • Stock and rotate items as needed
  • Assist with inventory control; load, unload, and move products
  • Organize, clean, and prepare the back area for night crew and incoming trucks
  • Organize merchandise on pallets for a presentable department
  • Maintain shelf tags and signage; create/prepare signage as needed
  • Check shipments for out-of-date or damaged products
  • Build, stock, maintain, and take down store displays
  • Perform Customer Service Assistant duties as needed
• Customer Service:
  • Provide superior customer service
  • Answer customer questions and assist with product selections
  • Help customers locate store merchandise
• Sales:
  • Merchandise products effectively
  • Use suggestive selling techniques to meet customer needs and build sales
• Food Safety / Sanitation:
  • Clean and sanitize sales floor, display cases, prep areas, and equipment
  • Properly handle and maintain equipment operation
  • Comply with departmental SOPs and store operating procedures
• Department-Specific Responsibilities:
  • Beauty: Knowledge of beauty and cosmetic aids
  • Drugstore / General Merchandise: Prepare tags and signs as needed
  • Entertainment: Knowledge of audio/video, specialty products, movies, music, electronics, and video games
  • Grocery: Organize, clean, and prepare back area for night crew and incoming trucks; prepare tags and signs as needed
  • Texas Backyard: Basic knowledge of chemical recommendations, nursery business, and plant recommendations; complete Green Thumb training

Qualifications

• Age Requirement: 18+
• Work Experience: 1+ years of experience
• Required Skills:
  • Strong customer service skills
  • Reading and writing skills
  • Planning and organizing skills
  • Communication and interpersonal skills
• Education: HS Diploma or GED or equivalent
• Licenses/Certifications: Completion of Company Orientation and Safety Training

Physical Demands & Working Conditions

The physical demands and working conditions vary by department. Generally, the role involves:

• Functioning in a fast-paced, retail environment with detailed and precise tasks
• Lifting, pushing, pulling, and carrying weights specific to the department (e.g., 30-65 lbs)
• Exposure to conditions such as cold, loud noise, and wet environments, depending on the department
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Last revised: 6/1/2019