Mid-Market Director – Absence, Disability Management and Life Insurance (ADML)

WTW · Philadelphia, PA · 3 wk ago

HybridConsultingFull-time

About the role

The Mid-Market Director – ADML role is part of a new delivery model for clients in the 500 to 5,000 life segment. The role is aligned to each of WTW’s six U.S. geographic regions, focusing on ADML delivery, market leadership, and client success.

Responsibilities

Own ADML delivery for mid-market clients (500–5,000 lives) within an assigned U.S. geography
Serve as the senior day-to-day ADML leader for assigned relationships, ensuring high-quality delivery and client satisfaction
Lead projects involving the design and management of absence, disability, leave, life, and AD&D programs
Apply deep expertise across claims, underwriting, implementation, and ongoing plan management
Oversee vendor procurement, negotiation, optimization, and performance audits
Partner with regional sales and leadership teams to support new business pursuits and expansion opportunities
Help define and refine mid-market ADML processes, workflows, and delivery standards
Serve as a people leader and mentor to consultants supporting mid-market clients
Contribute to the development of intellectual capital, tools, and scalable solutions for mid-market ADML

Qualifications

10+ years of experience in ADML consulting, brokerage, carrier, or vendor environments
Strong hands-on knowledge of disability claims management, underwriting, and implementation
Proven ability to manage complex client engagements and multiple stakeholders
Experience operating with a high degree of autonomy and accountability
Demonstrated flexibility and problem-solving ability in evolving environments
Strong financial, analytical, and communication skills
Experience mentoring or leading junior staff
Bachelor’s degree required; quantitative coursework preferred
State Life and Health license required within 90 days of hire
Ability to travel approximately 15–25%, primarily day travel

Company Benefits

WTW provides a competitive benefit package which includes:

Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off
Retail Benefits: Contributory Pension Plan and Savings Plan (401k). All Level 38 and more senior roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans

Other Information

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.

EOE, including disability/vets

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