Mid-Market Director – Absence, Disability Management and Life Insurance (ADML)

About the role

The Mid-Market Director – ADML role is part of a new delivery model for WTW focusing on clients in the 500 to 5,000 life segment. Each Director will lead ADML delivery, market leadership, and client success within their assigned U.S. region.

Responsibilities

• Own ADML delivery for mid-market clients (500–5,000 lives) within an assigned U.S. geography
• Serve as the senior day-to-day ADML leader for assigned relationships, ensuring high-quality delivery and client satisfaction
• Lead projects involving the design and management of absence, disability, leave, life, and AD&D programs
• Apply deep expertise across claims, underwriting, implementation, and ongoing plan management
• Oversee vendor procurement, negotiation, optimization, and performance audits
• Partner with regional sales and leadership teams to support new business pursuits and expansion opportunities
• Help define and refine mid-market ADML processes, workflows, and delivery standards
• Serve as a people leader and mentor to consultants supporting mid-market clients
• Contribute to the development of intellectual capital, tools, and scalable solutions for mid-market ADML

Qualifications

• 10+ years of experience in ADML consulting, brokerage, carrier, or vendor environments
• Strong hands-on knowledge of disability claims management, underwriting, and implementation
• Proven ability to manage complex client engagements and multiple stakeholders
• Experience operating with a high degree of autonomy and accountability
• Demonstrated flexibility and problem-solving ability in evolving environments
• Strong financial, analytical, and communication skills
• Experience mentoring or leading junior staff
• Bachelor’s degree required; quantitative coursework preferred
• State Life and Health license required within 90 days of hire
• Ability to travel approximately 15–25%, primarily day travel

Compensation and Benefits

The base salary compensation range being offered for this role is $125,000-$140,000 USD per year. This role is also eligible for an annual short-term incentive bonus.

Company Benefits:

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off
• Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). All Level 38 and more senior roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans

Other Information

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.

EOE, including disability/vets

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Unsolicited Contact

If you would like to have your contact information saved for future consideration, please email: Agency.inquiries@willistowerswatson.com.

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