Mid-Market Client Partner

Job Summary

The Major Market Account Manager will focus on cultivating, nurturing, and expanding relationships with major market clients, driving revenue growth through upselling and cross-selling initiatives, and overseeing contract renewals.

Client Relationship Management

• Build and maintain strong, long-lasting relationships with key stakeholders within assigned Major Market accounts to foster trust and loyalty.
• Identify and pursue opportunities for expanding the book of business within existing accounts, focusing on upselling and cross-selling initiatives.

Business Growth

• Collaborate with clients to understand their business objectives and challenges and develop tailored strategies that align our solutions with their needs.
• Regularly assess account performance, tracking key metrics and customer feedback to ensure satisfaction and drive retention.

Account Monitoring

• Work closely with internal teams, including sales, marketing, and product development, to ensure alignment on client needs and deliverables.
• Prepare and present detailed reports on account performance, pipeline growth, and industry trends to both internal stakeholders and clients.
• Address client concerns promptly and effectively, ensuring timely solutions and a high level of client satisfaction.

Basic Qualifications

• Bachelor’s or advanced degree in Business Administration, Marketing, or a related field.
• 3+ years of experience in account management, sales, or business development.

Preferred Skills & Experience

• 3+ years of experience in a Major Market environment.
• Proven track record of successfully managing and growing client accounts, with demonstrated ability to meet or exceed revenue targets.
• Strong understanding of Major Market client needs and market trends within relevant industries.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in CRM software and Microsoft Office Suite.
• Strong analytical and problem-solving skills, with a results-oriented mindset.

Benefits

Includes medical, dental, and vision insurance, HSA, employee stock purchasing program, 401(k), paid time off, holiday pay, and more.

Employer Information

For an overview of our Interview Process, please visit here.

FranklinCovey is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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