Mid Market Account Manager

About the role

The Mid Market Account Manager role focuses on upselling, renewing, and retaining voice, data, and video services for existing customers in the mid-market and enterprise segments. Your consultative approach and dedication to client partnerships will help boost revenue and reinforce Spectrum’s reputation for trusted solutions.

Responsibilities

• Upsell voice, data, cloud, and video services to existing customers and secure contract renewals within assigned segments
• Win back former customers by presenting compelling solutions and incentives
• Achieve monthly revenue quotas through strategic account management and targeted sales activities
• Initiate contact with prospective clients through telephone outreach, cold call visits, networking, and participation in industry events
• Develop customer-centric proposals that articulate Spectrum’s value proposition
• Collaborate with Account Executive and Account Consultant teams for seamless handoff and ongoing client management
• Maintain comprehensive sales databases to track activity and customer information
• Work closely with Sales Support and Marketing teams to drive successful account outcomes
• Participate in sales meetings and training sessions to deepen your knowledge and expertise

Requirements

• High school diploma or GED
• Working knowledge of computers, computer networking, Internet solutions, and fiber-connected networks

Preferred Qualifications

• Bachelor’s degree in a business-related field
• Account management or sales experience in the telecommunications B2B industry
• Practical experience using CRM systems such as SalesForce
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook

Benefits

• Comprehensive pay and benefits package that rewards contributions to success
• Base pay generally between $39,900.00 and $65,800.00, with actual compensation considering skills, qualifications, experience, and location
• Additional incentive-based compensation such as bonuses may apply
• Commission earnings target starting at $64,734

Pay

The base pay for this position generally is between $39,900.00 and $65,800.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

Schedule

An office-based role with occasional travel to customer locations.