Mid-Market Account Manager

About the role

Middle Market Account Managers own existing client relationships within ePayPolicy's middle market customer base, serving as the primary point of contact for clients within an assigned book of business. They engage in thoughtful dialogue with key stakeholders and decision makers, providing insightful answers to questions and recommendations for creative solutions tied to ePayPolicy's products.

Responsibilities

• Own existing client relationships by working cross-functionally with new business sales, product, solution, and integration teams to drive adoption, retention, and growth within your assigned book of business
• Engage in thoughtful dialogue with key stakeholders and decision makers, providing insightful answers to questions and recommendations for creative solutions tied to ePayPolicy’s products
• Build account plans and directly engage clients at multiple levels within the organization by developing and maintaining relationships through consistent engagement
• Identify opportunities within your assigned book of business to cross-sell/upsell and execute strategies to win the opportunities
• Work with internal partners in other functions to execute workstreams tied to account plans
• Share client feedback with internal partners to improve the client experience and support product development
• Utilize the company’s CRM and reporting tools to work efficiently and track progress

Requirements

Must have at least two years of experience in a quota-carrying Sales or Account Management role, consistently hitting individual/team targets and driving revenue.

Familiarity with the insurance or payments industry is a plus.

Comfortable leading client discussions at various levels of an organization, including senior leadership.

Familiar with strategies for driving utilization on products and services to grow revenue at assigned accounts.

Qualifications

You're flexible, resourceful, and thrive while working autonomously.

You love being customer-facing, talking with customers, and seek to understand how we can improve and over-deliver on expectations (i.e., naturally inquisitive).

You thrive working in a team environment and always do what is in the best interest of the team.

You enjoy juggling multiple projects at once and use consistent organizational techniques to ensure not a moment is wasted.

You have a growth mindset and love getting feedback to continue to grow & develop in different areas.

Benefits

Competitive salary

Comprehensive benefits package with employer-paid basic life and disability premiums

401K

Flexible Paid Time Off Policy (FTO)

Company-sponsored quarterly “ePayItForward” initiatives

Supportive and inclusive company culture with a focus on work/life balance

Full-stocked kitchen

Lunch stipend when working onsite

Huge opportunity for growth

Schedule

We operate on a hybrid schedule for in-office employees. Standard schedules are three days per week in the office, however, the cadence and days are determined by each team and manager.