Mid-Market Account Director, Talent Solutions

Responsibilities

• Researches the customer’s business and prepares thoughtful insights and questions ahead of meetings.
• Conducts efficient discovery questioning to uncover objectives, challenges, and opportunities beyond surface-level needs.
• Builds multithreaded relationships across all levels and functions, guiding decision-making by creating a shared vision and aligning value propositions.
• Adapts communication style and content to fit the priorities of diverse stakeholders.
• Leads with solutions, not products, ensuring recommendations align with customer objectives.
• Demonstrates strong commercial acumen when crafting and negotiating agreements.
• Leverages data and insights to support recommendations, strengthen business cases, and overcome objections.
• Proactively mitigates churn risk and optimizes ROI by continuously engaging customers and adjusting strategy.
• Identifies and drives growth opportunities by uncovering new ways to deliver customer value.
• Maintains discipline in account planning, stakeholder mapping, forecasting, quota attainment, and CRM best practices.

Qualifications

• Basic Qualifications: 6+ years of quota-carrying or account management experience in B2B
• PREFERRED Qualifications: Experience selling SaaS, HR software, or enterprise IT solutions; Knowledge of software contract terms and conditions; Demonstrated success in evangelistic or solution-selling environments; Ability to assess business opportunities, understand buyer needs, and orchestrate complex deal closures; Skilled at leveraging data and insights to inform decisions, persuade stakeholders, and differentiate solutions in competitive environments; Strong executive presence with the ability to influence C-level stakeholders and facilitate strategic conversations; Bachelor’s degree in Business, Marketing, or a related field (Master’s degree or MBA a plus); Proven track record of exceeding revenue targets and driving account growth; Demonstrated success in managing enterprise-level accounts and complex sales cycles; Experience leading cross-functional teams to deliver customer success; Familiarity with consultative/solution-selling methodologies (e.g., MEDDIC, Challenger, SPIN).