Mid-Level IT Support with Child Welfare
Sligo Software Solutions Inc. · Syracuse, NY · 3 wk ago
Information TechnologyFull-time
About the role
Provide support for child welfare applications and initiatives.
Responsibilities
- Provide CONNECTIONS user support via in-person, email and telephone.
- Provide direct, on-site instruction to individual users and small groups.
- Provide instruction on newly released functionality.
- Deliver presentations to line staff.
- Monitor compliance with data entry requirements.
- Review training materials.
- Provide technical assistance with data warehouse.
Requirements
- Experience (5+ Years)
- Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer.
- This is an 100% Onsite
- 36 months of experience providing IT support to users.
- 36 months of experience providing implementation support services.
- 18 months of experience providing onsite systems support in a child welfare environment.
- 18 months of experience in training staff in a child welfare application.
- Bachelor's Degree
- Resume
- Copy of Candidate Identification (i.e., Driver's License/Green Card/Visa and Passport if applicable)
- Any documents referenced in the above Requested Qualifications (i.e., professional certifications, degrees, etc.)