Junior IT Support

Essential Responsibilities

• Order, receive, and ship company laptops, tablets, and other equipment.
• Prepare and configure devices for new employees using established procedures.
• Maintain accurate inventory of company technology assets.
• Cook up and track device replacements, repairs, and returns.
• Aid with iPad setup and tracking.
• Provide first-level support for basic computer and technology issues.
• Aid employees with password resets, Multi-Factor Authentication (MFA), Outlook, Microsoft 365, Wi-Fi, and VPN access.
• Help troubleshoot common login and workstation issues.
• Escalate technical issues that require advanced support.
• Create, update, and disable user accounts.
• Reset passwords and Multi-Factor Authentication.
• Add and remove users from security and distribution groups.
• Aid with employee onboarding and offboarding tasks.
• Maintain accurate records of devices and user accounts.
• Update inventory spreadsheets and internal documentation.
• Review basic authentication logs to identify common user issues.
• Follow established IT procedures and document completed work.
• Communicate professionally with employees while providing support.

Minimum Qualifications

• A high school diploma or equivalent.
• A typing speed of 60–70 words per minute.
• Strong computer skills and the ability to quickly learn new software.
• A strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• The ability to multitask and manage priorities in a fast-paced environment.
• A reliable, dependable, and process-following attitude.

Preferred Qualifications

• Basic familiarity with Microsoft Office or Microsoft 365.
• Experience using Windows computers.
• Previous experience in an office, administrative, customer service, or helpdesk environment.