Microsoft Inside Account Manager - Public Sector

About the role

Since 1989, SHI International Corp. has helped organizations change the world through technology. Today, we're a $16 billion global provider of IT solutions and services, serving over 17,000 organizations worldwide.

Responsibilities

• Represent SHI as the primary contact for customer interactions.
• Act as a liaison between Outside Sales, customers, and SHI internal departments.
• Provide excellent customer service and support to both customers and the outside sales team.
• Create pricing quotes for IT requirements, including hardware, software, renewals, and services.
• Engage in large customer deals, manage deal registration, and track progress using the CRM tool.
• Provide sourcing, product quotes, pricing, and information to the outside sales team.
• Enter purchase orders and provide order status updates to Outside Sales and customers.
• Participate actively in team meetings with managers for updates and changes.
• Proactively resolve issues related to product returns, invoicing questions, and customer concerns.

Qualifications

• Completed Bachelor’s Degree with a 3.0 cumulative GPA, or experience in a Customer Service role in a corporate or office setting preferred.

Skills

• Communication
• Follow-Up
• Time Management
• Detail-Oriented
• Organization
• Problem-Solving
• Critical Thinking
• Adaptability
• Teamwork

Benefits

• The base salary range for this position is $45,000 - $65,000.
• The estimated on-target earnings, or OTE, which includes a base salary and bonus, are $55,000 - $85,000.
• The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual.
• Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Pay

• The base salary range for this position is $45,000 - $65,000.
• The estimated on-target earnings, or OTE, which includes a base salary and bonus, are $55,000 - $85,000.

Schedule

• This position is required to report to the SHI Somerset NJ office location on a hybrid schedule as determined by SHI management.