Microsoft Endpoint & Workspace ONE Specialist

About the role

CGI is seeking an Microsoft Endpoint & Workspace ONE Specialist to support a large scale enterprise environment within a cloud first infrastructure. This role is responsible for managing and supporting endpoint devices, mobile platforms, and enterprise mobility solutions while ensuring compliance, security, and operational stability across the environment.

Responsibilities

• Troubleshoot endpoint and mobile device issues
• Monitor system performance and compliance
• Analyze logs to identify and resolve incidents
• Partner with engineering, security, and compliance teams to maintain endpoint protection standards

Requirements

• 2+ years of relevant experience
• Hands-on experience with Omnissa Workspace ONE and/or Microsoft Intune
• Experience supporting and troubleshooting Apple macOS environments
• Mobile device management and support for iOS and Android devices
• Ability to monitor system performance, compliance status, and operational health
• Experience analyzing logs and collaborating with engineering teams to resolve incidents
• Understanding of endpoint security controls, policy enforcement, and compliance requirements
• Strong troubleshooting and root cause analysis skills
• Experience documenting incidents, resolutions, and operational procedures with attention to detail
• Familiarity with IT Service Management (ITSM) processes and change management practices
• Experience working in enterprise cloud environments, preferably AWS based organizations
• Knowledge of ServiceNow for incident, problem, and change management processes
• Strong written and verbal communication skills

Qualifications

• Relevant certifications such as Microsoft Intune, Workspace ONE, AWS Cloud Practitioner, or ITIL are a plus
• Bachelor's degree in Computer Science, Information Systems, or a related field

Benefits

To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $70,300.00 - $110,100.00.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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