Endpoint Services Specialist

About the role

The Endpoint Services Specialist is responsible for the preparation, deployment, and lifecycle support of endpoint devices across client and internal environments. This role ensures workstations and related endpoint technologies are configured, secured, and delivered according to NetCov standards and client requirements.

Primary Accountabilities

• Endpoint Device Provisioning & Deployment: Configure and deploy endpoint devices using standardized deployment processes and tooling. Build and provision devices using modern device management platforms (e.g., Microsoft Intune, Windows Autopilot, Jamf).
• Endpoint Software and Application Deployment: Install and configure operating systems, standard applications, and client-specific software packages. Apply system updates, patches, and security configurations during the deployment process.
• Quality Assurance & Deployment Validation: Conduct quality assurance checks on endpoint builds to ensure compliance with NetCov and client standards. Identify and resolve configuration or deployment issues prior to device shipment or delivery.
• Endpoint Inventory & Asset Lifecycle Support: Track and document devices staged or stored within the NetCov warehouse. Update asset records and maintain accurate device lifecycle documentation during build, shipment, and return processes.
• Shipping, Logistics & Device Handling: Prepare devices for shipment including packaging, labeling, and coordinating delivery logistics. Support device return processing, refurbishment preparation, and decommissioning workflows.
• Endpoint Support Collaboration: Assist Service Desk teams with endpoint-related support requests and troubleshooting when required. Respond to internal tickets related to device builds, configuration adjustments, or deployment issues.
• Security, Compliance & Risk Alignment: Maintain accurate documentation for endpoint build procedures, client configuration requirements, and deployment workflows. Provide status updates on assigned build tickets, deployment projects, and endpoint tasks.

Knowledge, Skills, And Abilities (KSAs)

• Problem-Solving and Time Management: Ability to diagnose and resolve endpoint configuration or deployment issues efficiently.
• Experience using troubleshooting tools and standard technical diagnostic techniques.
• Strong organizational skills with the ability to manage multiple device builds and tasks simultaneously.
• Ability to follow documented procedures while maintaining accuracy and attention to detail.
• Communication And Interpersonal Skills: Strong written and verbal communication skills when coordinating with internal teams and clients.
• Ability to clearly document technical configurations and deployment activities.
• Commitment to delivering a positive client experience through accurate and timely device preparation.
• High attention to detail to ensure proper asset documentation and ticket updates.
• Technical Competencies: 1–3 years of experience in endpoint services, workstation deployment, or IT support within an MSP or enterprise environment.
• Familiarity with Microsoft Windows operating systems (Windows 10/11); macOS experience is a plus.
• Familiarity with endpoint deployment and device management tools such as Microsoft Intune, Autopilot, or Jamf.
• Experience with workstation imaging, device staging, or endpoint provisioning processes.

Qualifications And Experience

• Entry-level industry certifications such as CompTIA A+, Network+, Microsoft certifications, or similar.