Endpoint Systems Specialist

Responsibilities

• Deploy, operate, and maintain physical, virtual, and cloud-based client desktop and mobile endpoints.
• Maintain Forcepoint TTC, Citrix, Azure, AWS, and VMware infrastructure, including administrator and end-user access.
• Manage end-user profiles, including automated updates at login/logoff, and synchronize profile data with Active Directory.
• Optimize human-centric performance implementations for rapid startup, login, and application streaming.
• Manage and maintain desktop and application packaging of engineered configurations for remote distribution to thick, thin, virtual, and mobile devices.
• Configure hardware BIOS, RAM, device drivers, and full disk encryption using NIST-, FIPS-, and NSA-approved algorithms.
• Maintain and manage all hardware and software licenses, distribution, and accounting by user, device, or group.
• Provide continuous Tier 2 support (incident analysis, break/fix, hands-on touch labor).
• Apply working knowledge of network concepts, firewalls, and VPN technologies to optimize secure remote access.
• Collaborate with Tier 3 and Engineering for advanced troubleshooting.
• Test and automate patch management solutions and deploy software using environment-specific tooling.
• Execute continuous patch management across all networks and security domains.
• Develop test scripts, conduct Beta/Acceptance testing, and manage the transfer of engineered solutions through Blue/Green fielding.
• Analyze system performance, capacity, and service-level metrics to optimize infrastructure utilization and preemptively address potential incidents.
• Work with technical writers to develop SOPs and documentation.
• Aid in the creation of required reporting, POA&Ms, and data tracking in strict accordance with contract deliverables.
• Participate in Continual Service Improvement (CSI) and innovation activities, researching new technologies and articulating benefits to stakeholders.

Qualifications

• Must hold a current Top Secret SCI clearance with ability to obtain poly prior to start.
• DOD 8140 Certification applicable to role (minimum Security+).
• Microsoft 365 Certified: Endpoint Administrator Associate (requires 40+ hours training) OR 7 years of equivalent endpoint administration experience.
• One of the following: Red Hat Certified System Administrator (RHCSA), Citrix Certified Associate-Virtualization (CCA-V), Azure Fundamentals (or OEM equivalent), OR VMware Certified Advanced Professional (VCAP-DCV Design) combined with Azure Administrator.
• Minimum of 4 years of hands-on experience integrating, operating, and maintaining IT hardware and software solutions.
• Desired Degree in Science, Technology, or Engineering.
• Deep familiarity with Intelligence Community Information Technology Enterprise (IC ITE) services and classified operating environments.
• ITIL 4 Foundation Certification.

Benefits

• Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications.
• Benefits: Comprehensive benefits such as healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.