Endpoint Services Specialist - Central

Full-time onsite position in Miami, Florida.

About the role

The Endpoint Services Specialist provides triage, diagnostic, and troubleshooting technical support services related to clinical and business applications and operating systems to ensure enterprise-wide networks and peripherals function properly. This role collaborates with project management, network services, and application development to identify requirements and resolutions for incidents.

Responsibilities

• Creates and manages escalated trouble tickets to maintain data integrity.
• Uses various applications to research and resolve incidents.
• Coordinates with team members on projects and issues.
• Creates and manages documentation and procedures.
• Communicates project status to management.
• Provides front-end support and maintenance of applications and modules used within the organization.
• Conducts one-on-one training of end users for specialty applications.
• Assists internal and external customers, end users, and patients in accessing the most appropriate application functions for their needs.
• Informs users of base requirements to meet troubleshooting needs.
• Supports the design and system configuration for dedicated specialty portals and email accounts.
• Provides guidance and backup to technical support specialists and other relevant staff.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Requirements

• Associate’s degree in a relevant field.
• Skill in completing assignments accurately and with attention to detail.
• Ability to analyze, organize, and prioritize work under pressure while meeting deadlines.
• Ability to process and handle confidential information with discretion.
• Ability to work evenings, nights, and weekends as necessary.
• Commitment to the University’s core values.
• Ability to work independently and/or in a collaborative environment.
• Proficiency in computer software (e.g., Microsoft Office).
• Any appropriate combination of relevant education, experience, and/or certifications may be considered.

Benefits

• Competitive salaries.
• Comprehensive benefits package including medical and dental coverage.
• Tuition remission.