Endpoint Support Specialist I

Overview

Consider joining the Pennex family as an Endpoint Support Specialist – Level I at our Leetonia, OH location. The purpose of this role is to support our manufacturing operations by providing hands-on technical assistance to plant employees.

Responsibilities

• Provide frontline IT support on the plant floor, ensuring end-users receive timely assistance.
• Support and maintain handheld scanners, mobile carts, and other endpoint devices critical to operations.
• Manage battery replacements and troubleshoot hardware-related issues.
• Aid with tasks related to the ERP project, including user support and system troubleshooting.
• Work closely with manufacturing employees to ensure they understand and can effectively use IT tools.
• Walk extensively throughout the plant, potentially reaching 10,000 steps per shift while providing on-site support.
• Document and track IT issues, resolutions, and trends to improve future support efforts.
• Cook up with IT teams to escalate and resolve complex technical issues.
• Maintain and update IT hardware inventory as needed.
• Travel between Greenville, PA and Leetonia, OH locations (10%).
• Work on projects as assigned by supervisor.
• Other duties as needed.

Qualifications

• High school diploma or equivalent is required.
• An associate’s or bachelor’s degree in Information Technology, Computer Science, or a related field is preferred, or equivalent work experience.
• A certification in ITIL Foundation and MSFT MCSE or similar is preferred.
• Two or more years of experience in IT support is required.
• Three or more years of combined education and experience, preferably within a manufacturing environment.
• Strong troubleshooting skills for hardware, software, and network-related issues.
• Familiarity with ERP systems and ability to assist with ERP-related tasks.
• Ability to communicate effectively with non-technical users and provide patient, hands-on support.
• Physical ability to walk extensively and perform hands-on technical work in a manufacturing setting.
• Self-motivated with the ability to work independently and manage time effectively.
• Willingness to travel between plant locations as required.
• Detail oriented.
• Good interpersonal skills.
• Ability to multitask.
• Commitment to excellence.
• Critical thinking.
• Strong communication skills.
• Problem-solving skills.
• Must be able to pass pre-employment physical and drug screen.
• Must be eligible to work in the United States, visa sponsorships are not available.
• Regular attendance required.

About Us

Perks of the Job include medical, dental and vision insurance, disability and life insurance, 401(k) with matching contribution, generous allotment of paid vacation and paid holidays, competitive wages plus performance-based bonus opportunities, Employee Assistance Program (EAP), ongoing training and professional development, ample opportunity for career growth and advancement, daily pay available, and a purpose-driven, friendly, open, and respectful culture. Shared core values of safety, integrity, caring, and growth guide every action and decision made by our team.

Our Commitment to Inclusion

We welcome people of different backgrounds, abilities, and perspectives. To ensure our business and culture continue to be inclusive of all people, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age or marital status, veteran, or disability status. MX Holdings and our family of brands, including Metal Exchange and Pennex, are proud to be equal opportunity employers. Additionally, all your information will be kept confidential according to EEO guidelines.