Microsoft D365 CRM + Copilot/AI Functional Lead, Manager
About the role
PwC's Business Application Consulting team specializes in consulting services for various business applications, helping clients optimize operational efficiency. Individuals in this role analyze client needs, implement software solutions, and provide training and support for seamless integration and utilization of business applications.
Responsibilities
- Collaborate with Technical Architects and clients for successful product implementations
- Lead teams in strategic planning and mentoring junior staff
- Oversee project lifecycles from inception to conclusion
- Provide support after project go-live to achieve client satisfaction
- Embrace technology and innovation to advance project delivery
- Arcitect solutions that align with client needs and expectations
- Manage client accounts to achieve quality outcomes
- Encourage a culture of continuous improvement and innovation
Requirements
- Bachelor's Degree
- 8 years of experience in Microsoft Dynamics 365 CRM or ERP
Qualifications
- Preferred: ERP: D365 F&O Trade and Logistics and at least one other D365 F&O module (Microsoft LCS or Microsoft Sure Step Certification), CRM: D365 Sales, Marketing, Dynamics CRM (D365/2013/2011)
- Serving as global point of contact on application design
- Creating functional specs and design documents
- Estimating broad requirements and solution designs
- Participating in testing, quality management reviews
- Arcitecting solutions and working with technical team
- Utilizing Microsoft BI suite and SSRS reporting services
- Extensive ability to collaborate with Microsoft Dynamics 365 CE (CRM) or F&O (ERP) Technical Architects, clients, engineering teams including developers, testers and PMO to deliver a quality product and implementation
Benefits
The salary range for this position is: $99,000 - $232,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance