Microsoft D365 CRM + Copilot/AI Functional Lead, Manager
About the role
PwC, a leading business consultancy, specializes in consulting services for various business applications, helping clients optimize operational efficiency. The role focuses on Microsoft Dynamics CRM, where consultants analyze client needs, implement software solutions, and provide training and support.
Responsibilities
- Collaborate with Technical Architects and clients for successful product implementations
- Lead teams in strategic planning and mentoring junior staff
- Oversee project lifecycles from inception to conclusion
- Provide support after project go-live to achieve client satisfaction
- Embrace technology and innovation to advance project delivery
- Architect solutions that align with client needs and expectations
- Manage client accounts to achieve quality outcomes
- Encourage a culture of continuous improvement and innovation
Requirements
- Bachelor's Degree
- 8 years of experience
- Microsoft Dynamics 365 CRM or ERP certification
What sets you apart
- Certification(s) Preferred: ERP: D365 F&O Trade and Logistics and at least one other D365 F&O module (Microsoft LCS or Microsoft Sure Step Certification), CRM: D365 Sales, Marketing, Dynamics CRM (D365/2013/2011)
- Managing entire project lifecycle and resources
- Serving as global point of contact on application design
- Creating functional specs and design documents
- Estimating broad requirements and solution designs
- Participating in testing, quality management reviews
- Architecting solutions and working with technical team
- Utilizing Microsoft BI suite and SSRS reporting services
Pay
The salary range for this position is: $99,000 - $232,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws.
Benefits
PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. For more information, please visit this link.
Equal Opportunity Employer
PwC is an equal opportunity employer and does not discriminate against job seekers based on race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); marital, or citizenship status; or any other status protected by law.