Microsoft D365 CRM + Copilot/AI Functional Lead, Manager
About the role
As part of the Business Application Consulting team, you collaborate with Microsoft Dynamics 365 CE or F&O Technical Architects and clients to deliver quality product implementations. As a Manager, you lead teams and manage client accounts, focusing on strategic planning and mentoring junior staff, promoting project success and maintaining elevated standards. You architect solutions, manage project lifecycles, and provide post-go-live support, while embracing technology and innovation to enhance delivery.
Responsibilities
- Collaborate with Technical Architects and clients for successful product implementations
- Lead teams in strategic planning and mentoring junior staff
- Oversee project lifecycles from inception to conclusion
- Provide support after project go-live to achieve client satisfaction
- Embrace technology and innovation to advance project delivery
- Architect solutions that align with client needs and expectations
- Manage client accounts to achieve quality outcomes
- Encourage a culture of continuous improvement and innovation
Requirements
- Bachelor's Degree
- 8 years of experience
- Microsoft Dynamics 365 CRM or ERP certification
Qualifications
- Experience collaborating with Microsoft Dynamics 365 CE (CRM) or F&O (ERP) Technical Architects, clients, engineering teams including developers, testers and PMO to deliver a quality product and implementation
Skills
- Analyse and identify the linkages and interactions between the component parts of an entire system
- Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion
- Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables
- Develop skills outside your comfort zone, and encourage others to do the same
- Effectively mentor others
- Use the review of work as an opportunity to deepen the expertise of team members
- Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate
- Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements
Benefits
The salary range for this position is: $99,000 - $232,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance