Microsoft D365 CRM + Copilot/AI Functional Lead, Manager

About the role

As part of the Business Application Consulting team, you collaborate with Microsoft Dynamics 365 CE or F&O Technical Architects and clients to deliver quality product implementations. As a Manager, you lead teams and manage client accounts, focusing on strategic planning and mentoring junior staff, promoting project success and maintaining elevated standards. You architect solutions, manage project lifecycles, and provide post-go-live support, while embracing technology and innovation to enhance delivery.

Responsibilities

• Collaborate with Technical Architects and clients for successful product implementations
• Lead teams in strategic planning and mentoring junior staff
• Oversee project lifecycles from inception to conclusion
• Provide support after project go-live to achieve client satisfaction
• Embrace technology and innovation to advance project delivery
• Architect solutions that align with client needs and expectations
• Manage client accounts to achieve quality outcomes
• Encourage a culture of continuous improvement and innovation

Requirements

• Bachelor's Degree
• 8 years of experience
• Microsoft Dynamics 365 CRM or ERP certification

What Sets You Apart

• Certification(s) Preferred: ERP: D365 F&O Trade and Logistics and at least one other D365 F&O module (Microsoft LCS or Microsoft Sure Step Certification), CRM: D365 Sales, Marketing, Dynamics CRM (D365/2013/2011)
• Managing entire project lifecycle and resources
• Serving as global point of contact on application design
• Creating functional specs and design documents
• Estimating broad requirements and solution designs
• Participating in testing, quality management reviews
• Architecting solutions and working with technical team
• Utilizing Microsoft BI suite and SSRS reporting services
• Demonstrates extensive ability to collaborate with Microsoft Dynamics 365 CE (CRM) or F&O (ERP) Technical Architects, clients, engineering teams including developers, testers and PMO to deliver a quality product and implementation

Pay

The salary range for this position is: $99,000 - $232,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws.

Schedule

Full-time