Microsoft Business Applications Administrator

About the role

The Microsoft Business Applications Administrator is responsible for providing technical administration support for all Microsoft Business Applications, including D365 CRM, D365 F&O, and PowerPlatform.

Responsibilities

• Performs day-to-day operational administration, support, maintenance, and implementation of all Microsoft Business Applications.
• Provides support by researching and resolving incidents, problem tickets, and vulnerabilities; follows up with customers to ensure satisfactory resolution.
• Escalates issues requiring development or vendor assistance.
• Serve as a subject matter expert, technical resource, and escalation path for all Microsoft Business applications.
• Establish and enforce best practices regarding design, installation, and maintenance of all Microsoft Business Applications.
• Aid in the establishment and oversight of a PowerPlatform Governance PowerPlatform Hub and Center of Excellence (CoE).

Requirements

• Advanced system administration knowledge of D365 CRM, D365 F&O and/or PowerPlatform.
• Working knowledge of Active Directory, Microsoft Azure, and current supported Microsoft SQL and Windows Server.
• Familiar with Dataverse.
• Extensive practical knowledge in trouble shooting methodologies and principles and issue resolution techniques.
• Excellent customer service and problem-solving skills with the ability to work independently while supporting a team environment.
• Solid analytical skills with strong attention to detail and concern for data accuracy.
• Strong organizational, process, and project management skills with the ability to prioritize workload, multi-task, and meet deadlines in a fast-paced environment.
• Exceptional verbal communication and technical writing skills with an ability to effectively interact with and convey information to people who possess varying levels of understanding on applicable topics.
• Flexibility to provide application support during weekend and evening hours as needed.

Qualifications

• 4+ years of information technology support service required.
• 3+ years of experience supporting D365 CRM, D365 F&O and/or PowerPlatform environment required.
• Financial services or banking industry experience preferred.
• Bachelor’s degree in information systems, computer science or related field preferred; or an equivalent amount of related experience.
• Industry recognized certification in Microsoft Dynamics and/or Power Platform preferred.

Skills

• System administration knowledge of D365 CRM, D365 F&O and/or PowerPlatform.
• Knowledge of Active Directory, Microsoft Azure, and current supported Microsoft SQL and Windows Server.
• Familiarity with Dataverse.
• Practical experience in troubleshooting and issue resolution.
• Customer service and problem-solving skills.
• Analytical skills and attention to detail.
• Organizational, process, and project management skills.
• Effective communication and technical writing skills.
• Flexibility to work evenings and weekends.

Benefits

Woodforest offers a competitive benefits package including health insurance, retirement plans, and paid time off.

Pay

The salary range for this position is $80,000 - $120,000 annually, commensurate with experience.

Schedule

Full-time.

Work Locations

Texas-The Woodlands.

Unposting Date

Ongoing.

Organization

Texas - Houston.

Minimum Qualifications/Experience

• 4+ years of information technology support service required.
• 3+ years of experience supporting D365 CRM, D365 F&O and/or PowerPlatform environment required.
• Financial services or banking industry experience preferred.
• Bachelor’s degree in information systems, computer science or related field preferred; or an equivalent amount of related experience.
• Industry recognized certification in Microsoft Dynamics and/or Power Platform preferred.