Business Applications Administrator

About the role

Communication Federal Credit Union is seeking a Business Applications Administrator to oversee the day-to-day administration, configuration, optimization, and support of enterprise business applications that enable lending and operational processes. This role serves as the functional owner of assigned applications, ensuring systems are configured to support business needs, users are successful, and applications continue to evolve through collaboration with business units, vendors, and IT.

Responsibilities

• Serve as the functional owner for assigned business applications, including the core, Loan Origination System (LOS), and other enterprise platforms.
• Maintain application configurations that support business operations; evaluate application capabilities and ensure applications align with business processes and operational goals.
• Develop strong relationships with business units to understand operational needs and identify opportunities to improve efficiency through better use of existing system functionality.
• Configure workflows, user roles, and system settings; coordinate configuration changes with IT and vendors and maintain configuration documentation.
• Serve as the primary business contact for assigned vendors and participate in vendor roadmap discussions.
• Manage user access, permissions, application processes, support onboarding training for new users, provide advanced application support, troubleshoot functional issues, and develop user guides.
• Participate in new system implementation, major system enhancements, and partner with business units to validate business needs and requirements.
• Coordinate with IT and vendors on application integrations, validate business data exchange between systems, and assist in resolving integration issues from a business perspective.
• Take on other job duties as assigned.

Qualifications

• Strong written and verbal communication skills, including the ability to draft professional reports and correspondence using proper grammar.
• Experience working with software vendors and business stakeholders.
• Ability to analyze and interpret documents such as regulations and internal policies.
• Proficiency in intermediate mathematical concepts, including decimals, percentages, and fractions.
• Exceptional attention to detail and accuracy in all tasks.
• Effective interpersonal skills for engaging with members, external parties, and colleagues in a courteous and professional manner.
• Strong organizational skills with the ability to prioritize multiple tasks and adapt to shifting priorities.
• Proficiency in Microsoft Word and Excel, along with advanced capabilities in core financial software applications.

Requirements

• Experience administering enterprise business applications.
• Experience supporting SaaS solutions and a basic understanding of APIs and system integrations.
• Financial services or credit union experience preferred.
• A combination of relevant education, training, and experience that supports the required competencies.

Benefits

• $1,000 welcome bonus after 90 days.
• 11 paid holidays.
• 200% 401(k) match up to 5%.
• Competitive pay with advancement opportunities.
• Paid Time Off (starting at 16 days per year with increases based on years of service).
• Performance incentives.
• Multiple medical plans, including an employee-only plan for $5.00 per pay period.
• Dental, vision, and short-term disability insurance.
• Hospital and accident indemnity plans.
• Employer-paid basic life and AD&D insurance.
• Employer-paid long-term disability insurance.
• Flexible Spending Accounts for medical and dependent care.
• Tuition and educational assistance.
• Many other employee perks and discounts.