Business Applications Administrator

About the role

The Business Applications Administrator (Salesforce Platform Lead) is responsible for the end-to-end administration, architecture, optimization, and strategic governance of Salesforce as the organization's core enterprise CRM platform.

Responsibilities

• Serve as the primary owner and architect of the Salesforce platform, including governance, roadmap planning, and scalability.
• Lead design and implementation of complex Salesforce solutions, including custom objects, flows, automation, and integrations.
• Define and enforce data governance, security models, and system standards.
• Partner with leadership to align Salesforce capabilities with organizational strategy and KPIs.
• Evaluate and implement AppExchange solutions and third-party integrations.
• Manage sandbox environments, release cycles, and deployment strategies.
• Configure and optimize Salesforce Lightning Experience, flows, validation rules, and automation.
• Develop advanced reports, dashboards, and analytics to support executive decision-making.
• Maintain platform performance, storage, and system health.
• Lead data architecture design, including data models, integrations, and migration strategies.
• Design and manage system integrations between Salesforce and enterprise applications (finance, HR, project management, document systems).
• Oversee APIs, middleware, and data pipelines ensuring reliable and secure data exchange.
• Collaborate with vendors and internal teams on system interoperability and architecture decisions.
• Provide oversight and governance for additional SaaS platforms (e.g., Monday.com, DocuSign, financial and HR systems).
• Drive cross-platform automation and process optimization initiatives.
• Ensure consistent user experience and data flow across systems.
• Lead organization-wide Salesforce adoption initiatives, including training programs and change management.
• Develop scalable training frameworks, documentation, and knowledge base resources.
• Act as escalation point for complex system issues.
• Own Salesforce security architecture, including roles, profiles, permission sets, and data access controls.
• Ensure compliance with ISO, GDPR, and organizational data governance policies.
• Conduct periodic audits and risk assessments.
• Stay ahead of Salesforce releases, emerging technologies, and industry best practices.
• Identify and implement automation and AI-driven enhancements.
• Recommend strategic improvements to leadership based on system insights and analytics.
• Recommend process improvements and automation opportunities across supported systems.

Requirements

• Deep expertise in Salesforce platform architecture, administration, and best practices.
• Strong knowledge of Salesforce data modeling, automation (Flows), and security frameworks.
• Experience with Salesforce integrations (REST/SOAP APIs, middleware, ETL tools).
• Advanced analytical skills with ability to translate business needs into technical architecture and solutions.
• Strong understanding of data governance, compliance, and security standards.
• Experience managing multi-system environments and SaaS ecosystems.
• Ability to influence stakeholders and lead cross-functional initiatives.
• Strong problem-solving skills with a focus on process optimization and automation.
• Experience with Agile or structured project delivery methodologies.
• Excellent communication skills with ability to engage both technical and non-technical audiences.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 7–10 years of experience in business applications, CRM systems, or enterprise platforms.
• 5+ years of hands-on Salesforce administration experience in a complex environment.
• Proven experience leading Salesforce implementations, enhancements, and integrations.
• Salesforce Administrator certification required.
• Advanced certifications strongly preferred (e.g., Advanced Administrator, Platform App Builder, Sales/Service Cloud Consultant).
• Experience with enterprise SaaS platforms and system integrations.
• Demonstrated experience working with cross-functional stakeholders at multiple levels of the organization.
• Experience leading or mentoring others or serving as a technical lead preferred.

Skills

• Deep expertise in Salesforce platform architecture, administration, and best practices.
• Strong knowledge of Salesforce data modeling, automation (Flows), and security frameworks.
• Experience with Salesforce integrations (REST/SOAP APIs, middleware, ETL tools).
• Advanced analytical skills with ability to translate business needs into technical architecture and solutions.
• Strong understanding of data governance, compliance, and security standards.
• Experience managing multi-system environments and SaaS ecosystems.
• Ability to influence stakeholders and lead cross-functional initiatives.
• Strong problem-solving skills with a focus on process optimization and automation.
• Experience with Agile or structured project delivery methodologies.
• Excellent communication skills with ability to engage both technical and non-technical audiences.

Benefits

Exceptional medical, dental & vision insurance, HSA, FSA, 5% 403(b) company match with an additional 3% company contribution, company-paid benefits (Basic Life/AD&D, STD, LTD), generous PTO, 16 days of paid holiday time, and so much more!