Microsoft 365 (M365) Support Engineer (Cloud Engineer 2) 29104

Core Responsibilities

• Troubleshoot Power Apps, Power Automate, Dataverse, Power BI, Power Pages, Copilot Studio, Teams, SharePoint, and OneDrive
• Maintain and update low-code/no-code solutions; resolve workflow, permission, and connector issues
• Manage ServiceNow incidents and requests with thorough troubleshooting notes
• Provide user guidance, onboarding, and small-group learning sessions for M365 and Power Platform tools
• Create and maintain Knowledgebase articles, SOPs, and operational documentation
• Absorb and communicate new M365 features
• Recommend improvements that strengthen reliability, efficiency, and user experience

Data Governance & Compliance

• Support adherence to federal and organizational security standards (FedRAMP, FISMA, CMMC, DISA STIG) through consistent operational practices
• Absorb and maintain Purview policies, including data classification, retention, eDiscovery, and DLP
• Ensure support activities follow GCCH governance requirements and established compliance controls
• Document configuration changes and operational processes to support audit and policy needs

Collaboration & Cross-Cloud Support

• Sustain collaboration across M365 tools while following established governance standards
• Absorb and assist with GCCH migrations, service upgrades, and cross tenant/B2B access processes
• Collaborate with compliance teams, IT leadership, and mission partners to maintain secure, consistent collaboration
• Operate support for HII International collaboration, including troubleshooting for globally aligned SharePoint Online, Teams, and cross tenant sharing
• Help maintain stable and compliant international collaboration through permissions support and documentation

Qualifications

• 2 years relevant experience with Bachelors in related field; 0 years experience with Masters in related field; or High School Diploma or equivalent and 6 years relevant experience.
• US Citizenship; ability to obtain clearance
• 2–4 years supporting Microsoft 365 environments
• Experience with Power Apps, Power Automate, Power Pages, Power BI, Copilot Studio, SharePoint Online, Teams, and OneDrive
• Strong troubleshooting, documentation, and communication skills

Preferred Experience

• Experience in GCCH or regulated cloud environments
• Familiarity with Power Platform/Copilot Studio, M365 Copilot, and Copilot Chat
• ServiceNow or ITSM experience
• Understanding of Entra ID and cloud security
• Awareness of Purview, DLP, retention, and data governance tools

Soft Skills

• Clear and user-friendly communicator
• Strong collaborator across technical and non-technical groups
• Detail oriented, organized, and process driven
• Curious and proactive in learning new tools and capabilities