Microsoft 365 Engineer

Key Responsibilities

• Administer and support Microsoft 365 services, including: Exchange Online, Microsoft Teams (collaboration, meetings, telephony), SharePoint Online & OneDrive, Microsoft Entra ID (Azure AD)
• Manage tenant configuration, policies, and service health monitoring
• Design and maintain hybrid environments (if applicable)
• Implement and manage identity solutions using Entra ID: SSO, MFA, Conditional Access policies
• Identity lifecycle management and provisioning
• Integrate M365 with third-party identity providers (e.g., Okta)
• Configure and manage M365 security capabilities: Microsoft Defender (Office 365, Endpoint, Identity), Data Loss Prevention (DLP), Insider Risk, eDiscovery
• Enforce governance and compliance policies aligned with regulatory requirements
• Monitor threats and respond to security incidents in coordination with SOC teams
• Optimize Teams, SharePoint, and OneDrive for collaboration use cases
• Support enterprise rollout of new collaboration and productivity capabilities, including Microsoft Copilot for Microsoft 365, with responsibility for readiness, configuration, governance, and user enablement
• Drive adoption through best practices, documentation, and training
• Endpoint & Device Integration: Integrate M365 with Microsoft Intune and endpoint management solutions
• Configure device compliance, app protection policies, and secure access controls
• Perform root cause analysis and implement permanent fixes for operational tasks
• Automate operational tasks using PowerShell, Graph API, and scripting
• Contribute to M365 roadmap and architecture decisions
• Evaluate new Microsoft capabilities and third-party integrations
• Continuously improve performance, cost optimization, and user experience

Preferred Qualifications

• Microsoft certifications such as: Microsoft 365 Certified: Enterprise Administrator Expert
• Security, Compliance, and Identity certifications
• Experience with: Microsoft Defender suite, Intune / Endpoint Manager, cross-platform integrations (Okta, Cisco, etc.)
• Familiarity with Zero Trust architecture principles
• Experience with Copilot enablement, adoption planning, prompt guidance, or related Microsoft AI and Copilot certifications

Key Skills

• Strong troubleshooting and analytical skills
• Deep understanding of enterprise collaboration platforms, including Microsoft 365 productivity services and emerging AI capabilities such as Microsoft Copilot
• Experience with security frameworks and compliance controls
• Excellent communication skills for both technical and business stakeholders
• Ability to work in a fast-paced, highly regulated environment

Success Metrics

• Platform uptime and service reliability
• Security posture improvements and incident reduction
• User adoption and satisfaction with M365 tools
• Efficiency gains through automation and process improvement