MICRO MARKET MANAGER (>$5M)

About the Role

Plans, coordinates, controls, and supervises the micro market operation at an assigned activity. Responsible for the maximum utilization of services provided by the micro market, both Exchange operated or contracted.

Responsibilities

• Directs or supervises the maintenance and repair of micro market equipment and vehicles, scheduling of adequate supply of products and services, maintaining operating records and reports, and ensuring security of products, cash, and equipment.
• Ensures micro markets are maintained in accordance with sanitation regulations and are properly filled and serviced.
• Responsible for achieving the NEXCOM departmental net contribution goal.
• Assesses the overall efficiency and integrity of assigned functions, with emphasis on high-risk areas such as inventory shrink, shoplifting, refund fraud, paperwork errors, associate theft, and receiving/purchase order errors.
• Ensures adherence to directives, policies, and regulations related to cost control and loss prevention initiatives.
• Plans, coordinates, and supervises all facets of the micro market operation, including reviewing and analyzing reports and preparing operating summaries.
• Reviews product selection and adjusts based on customer demographics and location.
• Trains micro market associates on processes and procedures, including software systems, merchandising, and food safety.
• Responsible for opening new micro markets, including merchandising, equipment setup, and payment kiosk configuration.
• Ensures adherence to micro market standards for areas of responsibility.
• Updates, creates, or deletes data in the micro market software system to ensure efficient operation.
• Inspects micro markets for operational condition, appearance, merchandising, and products; reports vandalism and theft and assists in investigations.
• Initiates corrective action and conducts follow-ups to ensure compliance.
• Prepares reports on cash receipts, accounts, cash records, and operational data.
• Enforces internal control procedures, safeguards, and releases cash intakes.
• Manages inventory control, warehouse storage records, equipment repair, servicing, and installation.
• Resolves customer complaints and initiates action to avoid recurrence.
• Provides COR support to obtain supplies and spare parts from authorized vendors.
• Supervises and is accountable for the receipt, storage, stock control, stock rotation, issue, and transfer of vending merchandise and supplies.
• Within authorized limits, effects write-offs of items for consumption or sale.
• Directs activities of assigned mechanics to ensure timely and economical preventive maintenance and emergency repairs.
• Provides specifications to the Contracting Officer for requisitioning and consumption of spare parts.
• Prepares input for the Contracting Officer in cases of contractor non-compliance with contract terms and initiates termination actions when authorized.
• Maintains current knowledge of the vending industry, including operational procedures, trends, equipment, products, and legislation; makes recommendations for improvements.
• Supervises personnel, approves leave and vacation schedules, enforces work rules, and initiates programs or projects to serve mission needs.
• Develops safe working conditions and practices and ensures adherence.
• Interviews and selects personnel, completes performance appraisals, reviews proposed disciplinary actions, resolves grievances and complaints, and develops a cohesive workforce.
• Travels to micro markets within the district for short to long periods of time.
• On-call for potential issues arising after normal work hours.

Requirements

• Must possess a valid state driver’s license and the knowledge and skills necessary to operate a motor vehicle safely.
• Must pass appropriate background checks (e.g., Federal DOD Security Clearance).
• Must pass the GSA defensive driving course.
• Total of 5 years of experience, consisting of:
  • General Experience: Three years of experience in merchandising, technical, or other responsible work that provided knowledge of merchandising and procurement practices, interpersonal skills, and mature judgment.
  • Substitution of Education for Experience: One year of related academic study above high school may substitute for 9 months of experience, up to a maximum of a four-year bachelor’s degree for three years of general experience.
  • Specialized Experience: Two years of responsible experience in merchandising operations, vending, maintenance of equipment, inventory levels, customer service, sanitation, security, safety measures, or exempt/nonexempt supervisory experience.

Physical Requirements

• Regularly lifts and transports moderately heavy objects weighing up to 40 lbs; occasionally handles heavier items with assistance or material handling equipment.
• Regular walking, bending, and reaching required.

Schedule

Full-Time (35+ hours)