EXCHANGE MANAGER ($2-5M)

About the role

Manages all operations of an activity consisting of several departments including the retail store, personalized services, service station, food outlets, and concessionaires. The Navy Exchange Service Command serves the men and women who wear the flag — America’s strength, America’s heart — delivering the tools service members and their families need to do what they love to do.

Responsibilities

• Directly responsible and accountable for the performance and mission effectiveness of the Exchange and in compliance with all operating procedures.
• Assesses the overall efficiency and integrity of assigned functions with particular emphasis on high-risk areas susceptible to loss such as inventory shrink, shoplifting, refund fraud, paperwork error, associate theft, receiving, and Open Purchase Order (OPO) errors.
• Ensures that all directives, policies, and regulations relative to the management of cost control and loss prevention initiatives are adhered to.
• Actively works to create an environment intolerant of internal and external theft, paperwork error, and inventory shrink.
• Plans and, through subordinate supervisors, directs all operations of the activity to ensure achievement of established sales and profit goals; initiates corrective action as necessary.
• Implements NEXCOM policies and procedures; coordinates operations with department managers and/or supervisors.
• Monitors activity operations and recommends staffing requirements based on projected sales and service level goals.
• Responsible for uniform merchandise and assistance to military customers.
• Conducts meetings with associates and supervisors to ensure proper implementation of NEX programs and customer service.
• Performs administrative functions relating to the development of the activity budget and exercises obligational authority for the control of funds