EXCHANGE MANAGER ($10-20M)

Job Summary

Manages all operations of a branch or location activity consisting of several departments, including the retail store, personalized services, service station, food outlets, and concessionaires.

Duties And Responsibilities

• Directs the performance and mission effectiveness of the Exchange and/or assigned departments, ensuring compliance with all operating procedures.
• Assesses the overall efficiency and integrity of assigned functions, particularly in high-risk areas like inventory shrinkage, shoplifting, refund fraud, paperwork errors, associate theft, receiving, and Open Purchase Order (OPO) errors.
• Ensures adherence to directives, policies, and regulations related to cost control and loss prevention initiatives.
• Works to create an environment intolerant of internal and external theft, paperwork errors, and inventory shrinkage.
• Plans and directs operations to achieve sales and profit goals, initiating corrective action as necessary.
• Implements NEXCOM policies and procedures, coordinating with department managers and/or supervisors.
• Maintains staffing requirements based on projected sales and service level goals.
• Responsible for uniform merchandise and assistance to military customers.
• Conducts meetings with associates and supervisors to ensure proper implementation of NEX programs and customer service.
• Performs administrative functions related to the development of the activity budget and exercises obligational authority for funds within prescribed limits.
• Researches and develops potential projects, prepares project submissions, and manages or assists in managing approved projects.
• Initiates correspondence relating to operational and administrative aspects of the activity.
• Prepares and completes required reports.
• Attends and represents the activity at operational and staff meetings, providing input on progress and goal achievements.
• Responsible for personnel management of the activity.
• Reviews requests for equipment, supplies, etc.
• Carries out policy of courtesy and service.
• Works under the general direction of the District Vice President General Manager or other manager who provides overall guidance and assistance on matters of policy or procedures.
• Receives technical guidance and support from managers at the main Exchange.
• Exercises judgment and initiative throughout all phases of the activity.

Training Requirement

• The incumbent must receive hazardous materials (HazMat) training within 90 days of hire, per Department of Transportation regulations.
• The incumbent must file a Financial Disclosure Report, OGE Form 450, as required.

Specialized Experience

• Two years of progressively responsible experience which provided a knowledge of retail and/or service type operations practices and procedures and an understanding of management methods and techniques utilized in monitoring, developing, and improving operational plans or similar work which demonstrated improving operational plans, maintenance of inventory levels and stock controls, customer services, maintenance of equipment, exempt or non-exempt supervisory experience, and maintaining effective sanitation, security, and safety regulations or similar work which demonstrated the knowledge and abilities to perform the work of the position.

Qualifications

• Three years experience in responsible work that enabled the applicant to gain a general knowledge of merchandising and retail practices and processes.
• Skill in dealing with others in person-to-person work relationships.
• The ability to exercise mature judgment.

Education

• One year of academic study above the high school level may be substituted for each 9 months of experience up to a maximum of a 4-year bachelor's degree for 3 years of general experience.

Pay

Full-Time (35+ hours)

Schedule

Full-Time

Benefits

• Paid Annual and Sick Leave
• Medical/Dental Insurance
• Flexible Spending Account
• Pension Plan
• 401(k) Savings Plan - Up to 3% Match
• Short-Term Disability / Long-Term Disability
• Lifetime Life Insurance
• Pet Insurance
• Tax-Free Shopping Privileges
• Free Bus Passes / Free Parking
• Discounted Tickets at MWR Access
• Worldwide Access to Navy Lodges

Location

United States-California-San Diego

Organization

San Diego Murphy Canyon MM

General Information

• Security Clearance: Secret (S)
• Primary Location: United States-California-San Diego
• Organization: San Diego Murphy Canyon MM
• Job Store Management
• Schedule: Full-Time (35 + hours)
• Unposting Date: Jul 31, 2026, 10:59:00 PM
• Local TDY Travel Required: North Island, Naval Base San Diego, and/or West Coast District Office in National City