MHSS Services Manager (Residential Manager) - (re-ad 27-00002)

About the role

Mental Health Support Services (MHSS) is the provider of mental health, developmental disabilities, and substance use disorder services for children and adults in Chesterfield County. The organization is seeking a MHSS Services Manager (Residential Manager) to plan, direct, and provide administrative supervision for the Residential Program. The position offers flexibility to work in different locations and the opportunity to help individuals live out their dreams in a safe and supportive environment.

Minimum Qualifications

• Bachelor’s degree in psychology, social work, rehabilitation counseling, nursing, IT or a related field (master’s degree preferred); or an equivalent combination of training and experience.
• Five years of increasingly responsible experience in the provision of mental health services, including three years of supervisory experience.
• At least five years of increasingly responsible supervisory experience in residential services for individuals with developmental disabilities (preferred).

Required Knowledge, Skills, and Abilities

• Considerable knowledge of theories, principles, and practices of community behavioral, prevention, and ID programming.
• Understanding of principles and techniques of prevention, treatment, and rehabilitation of persons with behavioral disorders.
• Familiarity with relevant mental health laws and IT technology used in these fields.
• Ability to plan, organize, and direct a comprehensive program of mental health services.
• Capability to interpret and apply county, state, and federal regulations, policies, and guidelines related to the assigned program.
• Skill in analyzing and interpreting program data.
• Effective oral and written communication skills.
• Proficiency with personal computers, related software, and standard office equipment.
• Ability to develop and maintain effective working relationships with internal and external customers.
• Supervisory competence.
• Working knowledge of Medicaid Waiver programs and regulations (preferred).
• Demonstrated ability to anticipate issues and resolve them quickly (preferred).

Additional Requirements

• Current valid driver’s license and good driving record.
• According to the Virginia DMV point system, no total of six or more demerit points within the 24 months preceding the anticipated hire date, and no single violation of six demerit points within the preceding 36 months.
• Out‑of‑state driving records must be obtained by the applicant and presented at the time of interview; records must reflect at least three years of history and be dated within thirty days of the interview date.
• Pre‑employment drug testing, FBI criminal background check, and education/degree verification required.
• Position is considered Safety Sensitive and is subject to random drug and alcohol testing.

Duties

• Supervise, mentor, train, and evaluate the work of supervisory, professional, technical, and other program staff, providing supervision for over 200 employees.
• Provide oversight and operational direction for a large in‑home program, group homes, supported living programs, and intermediate care facilities for individuals with intellectual and developmental disabilities.
• Ensure comprehensive care and supports are provided to individuals in the group homes.
• Lead planning, implementation, and ongoing evaluation of the quality and effectiveness of services.
• Interpret and monitor local, state, and federal laws, rules, and regulations that affect the operation of the Residential Program and determine the impact of proposed legislative and regulatory changes.
• Participate in management staff meetings to assist in the planning, development, and implementation of agency services, policies, procedures, and program objectives.
• Manage the schedule to ensure 24/7 coverage.
• Manage and monitor the budget.
• Ensure regulatory compliance with the Virginia Department of Behavioral Health and Developmental Services, Virginia Department of Health, Department of Medical Assistance Services, Medicaid Waiver, Commission on Accreditation of Rehabilitation Facilities, Chesterfield County, and other regulatory agencies.
• Perform other work as required.

Schedule

Monday – Friday; 8:30 a.m. – 5:00 p.m.

Work Location

Mental Health Support Services, Chesterfield County, Virginia.